Manager, Front of House Operations

The Juilliard School
New York, NY
US

Job Details

DESCRIPTION

Overview:

The Juilliard School’s mission is to provide the highest caliber of artistic education for gifted musicians, dancers, and actors from around the world. Juilliard is seeking a Manager of Public Performance Operations to oversee front-of-house operations for its five premier theaters and versatile multi-use spaces. This critical leadership role ensures world-class service and exceptional experiences for diverse audiences, including the general public, students, faculty, and distinguished guests.

As a key member of the Operations team, the Manager will set the standard for excellence in performance and event management, fostering collaboration across departments and embodying Juilliard’s commitment to inclusivity, safety, and artistic innovation.

The salary range for this role is $80,000-$82,000 annually.

Working at Juilliard

Founded in 1905, The Juilliard School is a world leader in performing arts education. The school’s mission is to provide the highest caliber of artistic education for gifted musicians, dancers, and actors from around the world so that they may achieve their fullest potential as artists, leaders, and global citizens.

Excellence and professionalism are important guides in how we go about our work, but we also connect to the mission as individuals in the workplace. We thrive because of our variety of backgrounds and our ability to be open and honest, and we also thrive because we enjoy each other’s company. We believe that each employee has the responsibility to help shape the Juilliard organizational culture, and we provide opportunities to participate in team-building throughout the year. Our organizational values focus on excellence, creative enterprise, and equity, diversity, inclusion, and belonging.

We encourage you to read more about how we achieve our mission on our website, juilliard.edu.

Role Responsibilities:

Leadership in Front-of-House Operations:
- Oversee all front-of-house functions, delivering the highest standards of performance management across Juilliard’s theaters and multi-use venues.

Team Management:
- Recruit, train, and supervise a dedicated team of house managers, captains, and ushers, fostering a culture of excellence and professionalism.

Safety and Emergency Preparedness:
- Lead training on safety and emergency response protocols, working closely with Public Safety to ensure a secure and welcoming environment for all visitors and staff.

Premium Guest Experience:
- Design and implement initiatives to provide a consistently outstanding experience for audience members, including tailored services for ADA accessibility and Relaxed Performances.

Collaborative Partnerships:
- Build and maintain strong relationships with key internal stakeholders, including Box Office, Public Safety, Production, Facilities, and academic departments, ensuring seamless event execution.

Technology Administration:
- Manage and optimize systems supporting access control and usher scheduling, in collaboration with IT and other departments.

Budget Oversight:
- Prepare and manage budgets for staffing, equipment, and operational supplies, aligning resources with organizational goals.

Qualifications:

Experience:
- 5-10 years in theatrical management, preferably within multi-theater venues in a high-profile urban environment.

Skills and Expertise:
- Deep understanding of public safety protocols and guest experience enhancement.
- Proven ability to manage complex staffing needs within budgetary constraints.
- Familiarity with student performances and educational institutions is a strong plus.

Personal Attributes:
- Highly organized and adaptable to both structured and dynamic settings.
- Evening and weekend availability for event supervision.
- Strong interpersonal skills to liaise effectively with diverse stakeholders.

*Please note that submission of a cover letter is a requirement of all applicants.

Benefits Offerings:

The Juilliard School provides competitive compensation and generous perks and benefits for all eligible employees.

*Benefit offerings may differ based on Employee Status.

Medical, dental, vision and life insurance
403(b) retirement annuity plan with a generous employer contribution
Optional, supplemental tax-deferred 403(b) retirement annuity plan
Substantial paid time off, including vacation, personal leave, sick leave, and 29 paid School holidays
Long-term disability coverage and salary continuation
Flexible Spending Accounts & Health Savings Account (pre-tax income for eligible health care expenses)
Commuter benefits (pre-tax income for parking or mass transit expenses)
Free financial-planning services
Employee Wellness at the forefront:
- Employee Assistance Programs provide confidential support, guidance, and resources to assist faculty and staff and immediate family members in the prevention, early intervention and resolution of problems that may impact someone personally or professionally.
- Headspace - access to guided meditations, animations, articles and videos that helps users take care of their mind, at work and at home.
Tuition-free Extension classes – enroll in Juilliard non-credit earning, non-degree seeking classes at Juilliard! Interested in taking voice lessons? Or do you want to learn to play the piano or guitar? Perhaps you’ve always wanted to dance ballet? Or you’re interested in the history of music? There are a vast array of options for you to immerse yourself in the Juilliard culture.
Tickets to Juilliard performances are available free of charge, depending on availability (certain exclusions apply)
15% discount for staff at the Juilliard Store

Nondiscrimination Policy:

The Juilliard School is committed to a policy of equal treatment and opportunity in every aspect of its relations with its faculty, staff, students, and other members of the Juilliard community, and does not discriminate on the basis of actual or perceived race, color, religion, creed, age, sex, national origin, alienage, ancestry, citizenship, sexual orientation or preference, gender identity, physical or mental disability, medical condition, predisposing genetic characteristics, marital status, partnership status, or any other basis prohibited by applicable local, state, or federal law. This nondiscrimination policy covers, but is not limited to, recruitment, hiring, training, benefits, rates of pay and other forms of compensation as well as student admission, access, and treatment in school programs and activities.

SALARY

$80,000.00 – $82,000.00 per year

HOW TO APPLY

APPLY ONLINE

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