Theater J, Edlavitch DCJCC
Washington, DC
US

CONTACT NAME

David Olson

DESCRIPTION

Position Overview

The Edlavitch DCJCC’s Theater J Patron Experience and Accessibility Manager (PEM) will, under the guidance of the Theater J Managing Director, ensure that all Theater J visitors, students, patrons, and volunteers have a safe, welcoming, and high-quality experience when attending Theater J productions, readings, classes, and events, and when interacting with the Theater J website with a goal of building patron loyalty and increasing participation. The PEM co-manages the Ticket Office and Front of House Manager with the JxJ Operations Manager.

Responsibilities

Online Patron Experience

· Keeping the Theater J website up to date and ensuring the user experience is seamless

· Administering Theater J’s ticketing CRM platform Spektrix and ensuring patron records are kept secure and up to date, setting up ticketing for all Theater J performances and events each season, including subscription packages, single tickets, special events, and classes.

· Working with the Arts Marketing Manager and Coordinator to strategically manage Theater J’s ticket inventory, including allocations to third-party vendors, creating discount offers and promotions.

· Planning and executing the annual Theater J subscription campaign and assisting with the creation and distribution of all necessary materials.

Group Sales

· Overseeing Theater J group sales in coordination with the EDCJCC Arts Marketing Manager and Arts Marketing Coordinator to facilitate outreach to groups.

In-Person Patron Experience

· Designing the Theater J front of house experience, working with the EDCJCC front of house team to ensure that Theater J audiences have a smooth customer experience from parking/transit, wayfinding through the building, concessions, and appropriate pre-show and post-show communication.

· Co-Managing the Ticket Office Manager.

· Setting up ticketing for all Theater J performances each season, including subscription packages, and single tickets.

· Guiding the Ticket Office Manager in overseeing Theater J’s volunteer usher program, including establishing policies, recruitment, and scheduling.

· Working with the EDCJCC’s Director of Security to ensure that security procedures are in place for Theater J performances and that all Theater J staff are trained in those procedures.

· Coordinating the creation of programs for Theater J productions with Theater J staff and the EDCJCC’s graphic design team.

· Assisting Theater J’s Development team with opening night seating and other special events.

Tracking Growth and Retention

· Tracking audience data including incoming program fees and sales income, reconciling subscription and single ticket sales, including royalty reports, and maintaining accurate box office records.

· Using audience data to improve audience retention and patron experience.

Accessibility

· Overseeing Theater J accessibility programs, including captioning, assisted listening devices, requests for large print programs, and other initiatives that increase Theater J’s accessibility.

· Administering Theater J’s Passports Free Ticket program working with community partners to distribute free tickets to clients in senior centers, emergency housing, vocational training, and other social service programs.

Other

· Serving as a full Theater J staff member providing support for all activities of the theater as needed.

· Attending staff meetings, department meetings, agency activities, and training as required.

Benefits, and Work Requirements

· The Edlavitch DCJCC offers a comprehensive benefits package, including health insurance paid time off, a 401K, and transportation benefits.

· Access to free or highly-discounted EDCJCC programs, such as Fitness Center and pool membership, language classes, theater productions, film screenings, concerts, volunteer opportunities, and more. Discounts on preschool and early childhood programs.

· This full-time (exempt) has the option of working from home some days but requires in-person work during events when evening and weekend availability is essential.

About

The Edlavitch DCJCC (EDCJCC) is the Jewish community’s address in our nation’s capital. Guided by Jewish values and heritage, the EDCJCC engages individuals and families through its cultural, recreational, educational, and social justice programs. We welcome people of all backgrounds to connect, learn, serve, and be entertained together in ways that reflect the unique role of the Center in the nation’s capital.

Theater J is a program of the EDCJCC. Theater J is a nationally renowned, professional theater that celebrates, explores, and struggles with the complexities and nuances of both the Jewish experience and the universal human condition. Theater J produces five or more productions each year in the EDCJCC’s 220-seat Goldman Theater, commissions and develops new plays with artists from around the world, and provides educational theater programming for learners of all ages.

To Apply

Submit a cover letter and resume through this online form: https://bit.ly/3BqsTkH

Frequently cited statistics show that women and trans and nonbinary people, as well as other structurally marginalized groups apply to jobs only if they meet 100% of the qualifications. The EDCJCC encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application. The EDCJCC is an equal opportunity employer.

DURATION

Jan 27, 2025 -

SALARY

$58,000.00 – $62,000.00 per year

APPLY ONLINE

https://bit.ly/3BqsTkH+