ATG Entertainment USA
New york, NY
US

DESCRIPTION

POSITION: Customer Experience Director

LOCATION: Hudson Theatre, New York, NY

HOURS: Full Time, including evenings, weekends and holidays

COMPENSATION: $80k plus benefits

Apply Here: (86) Director Customer Experience | ATG Entertainment USA | LinkedIn

ABOUT THE POSITION

With a reputation as one of Broadway’s crown jewels, the Hudson Theatre is home to exciting, high-profile programming that attracts leading producers, companies, and creative teams. The Customer Experience Director (CED) plays a critical role in fostering and sustaining strong relationships with General Managers, Company & Stage Managers, producers, and internal partners—ensuring every interaction reflects the Hudson’s standard of excellence. As a key ambassador for the theatre, this position is instrumental in upholding and advancing the Hudson’s standing as a premier Broadway destination.

As a CED, you are an enthusiastic, relationship-driven communicator who supports the management team across administrative responsibilities, performance management, and daily operational needs. Working closely with the Deputy General Manager and General Manager, you’ll gain hands-on exposure to all facets of Theatre Management while contributing meaningfully to the theatre’s success.

This role is a core member of the front-of-house leadership team, serving as Manager on Duty during performances and ensuring a seamless, welcoming, and guest-focused experience for every audience. In addition, the CED curates and oversees Food & Beverage hospitality programs, providing hands-on support to deliver exceptional experiences for guests, partners, and productions.

CEDs also play an important role in strengthening team connection, supporting clear communication, and contributing to a positive, energized workplace culture. This position helps create moments that celebrate wins, foster collaboration, and boost morale—while supporting the operational heartbeat of the theatre. You’ll be part of a high-energy, detail-oriented team that keeps the Hudson and the hit shows within it running seamlessly, inside a collaborative, respectful, and mission-driven company.

PEOPLE, PLACES, and THINGS

· You enjoy dreaming up creative ways to celebrate wins, keep communication engaging, and make teams feel connected

· You are attuned to team morale and instinctively recognize when support, encouragement, or connection is needed

· You are hands-on, approach challenges with a positive attitude, and are willing to jump in wherever needed—no task too big or too small

· You are motivated to find solutions and take pride in seeing challenges through to resolution

· You are a highly resourceful team player who takes direction well while also demonstrating initiative and independence from concept to completion

· You are flexible and comfortable in fast-paced environments where priorities may shift quickly, responding constructively and calmly under pressure

EXPERIENCE and SKILLS

· Experience as a team leader in a customer service or hospitality environment

· Food & Beverage knowledge or experience is a plus

· Ability to work independently with minimal supervision

· Strong organizational skills with exceptional attention to detail and follow-through

· Excellent written and verbal communication skills; bilingual abilities are a plus

· Proven ability to manage and track multiple projects simultaneously

· Effective problem-solving skills with proactive time and priority management

COMPETENCIES

· Proficiency in Microsoft Office Suite required

· Intermediate Excel skills preferred

· Previous experience in theatre or live event management a plus

· Experience working with HRIS systems a plus (UKG experience a major plus)

· Knowledge of Broadway operations and union relations a plus

BENEFITS

· 401K eligible

· PTO

· Healthcare

ATG Entertainment: Passion Behind Performance

ATG Entertainment is a world leader in live entertainment. Our portfolio of venues includes historic theatres, studio theatres, cinemas, conference spaces, and modern live music arenas. ATG Entertainment own, operate or program 64 of the world’s most iconic venues across the UK, the US and Germany entertaining over 18 million audience members each year.

Through our in-house Production companies and working closely with top producers and promoters ATG presents over 15,000 live performances annually, including Cabaret at the Kit Kat Club, Stranger Things: The First Shadow, Moulin Rouge, The Lion King, Harry Potter and the Cursed Child and Starlight Express as well as popular music and comedy shows.

ATG also owns a leading ticketing platform processing more than 18 million tickets each year for musicals, plays, concerts, comedy shows and a variety of other live events. ATGtickets.com attracts more than 40 million unique visitors annually. Headquartered in London and Woking, the company also has offices in New York and Cologne.

ATG Entertainment IDEA Mission Statement

At ATG Entertainment, our commitment to inclusion, diversity, equity and access (IDEA) is reflected in our IDEA mission statement: A stage for everyone.

Our stages are a platform for compelling stories – stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are committed to strengthening the sense of belonging by ensuring diversity and equity in everything we do. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves, and everyone feels they belong.

At ATG Entertainment, we provide a stage for everyone.

DURATION

Jan 5, 2026 -

SALARY

$75,000.00 – $80,000.00 per year

APPLY ONLINE

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laurencasimir…
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6463612307

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630 9th Avenue Suite 800
New york, NY 10036