Arts Initiative at Columbia University
New York, NY
US

DESCRIPTION

About the Arts Initiative
Columbia's Arts Initiative, founded in 2004, is a lively hub of artistic life, sparking arts interest and meaningfully connecting Columbians with incredible arts experiences on campus and with the larger arts landscape of New York City. The Arts Initiative offers programs in a range of price points, including many that are free, so that every Columbia student can find an arts opportunity that is accessible to them. Experiences are inclusive of a wide-ranging arts audience, all of whom can enjoy enriching experiences and go deeper, at varying levels of engagement.

Position Summary
Reporting to the Arts Initiative's Director of Programs and Finance, the incumbent oversees box office operations and program administration for the Arts Initiative at Columbia University. Manages the Ticket and Information Center (TIC), the Arts Initiative's on-campus box office for the Columbia community. Responsibilities include maintaining high quality customer service for the TIC's diverse audiences of students, faculty, and staff. Recruits and leads a team of student box office staff. Oversees box office financial management and related reporting. The incumbent works to increase awareness of, and participation in, the Arts Initiative's programs, services, and events amongst Columbia University students, faculty, and staff. Serves as department representative at events, in rotation with other staff. Performs related duties as assigned. Availability to troubleshoot by phone during box office hours, including nights and weekends, is a must.

Responsibilities
• Contribute to the positive image of the Ticket and Information Center (TIC) as a welcoming and lively campus resource; cultivate high quality customer service in contact with the students, faculty, and staff who utilize the TIC
• Oversee box office operations, financial procedures, and security of the TIC, ensuring compliance with University and department policies as well as optimal operations
• Recruit, train, supervise, assess performance of, and mentor a team of 10-15 student box office staff; prepare related payroll; foster a collegial, educational, and inviting environment that enables everyone to do their best work
• Operate and maintain the computerized ticketing and patron management database; ensure compliance with University PCI/DSS guidelines for credit card handling; work with the software vendors and Columbia's IT department to resolve problems
• Reconcile cash, credit card, and audit reports on a daily basis, maintain advance sales ledgers, and make ticket revenue deposits; reconcile performance sales figures and prepare related sales and revenue reports
• Oversee the On Sale at the TIC program; curate a wide diversity of offerings by genre and ticket availability throughout the semester; research, propose, and implement group sale ticket purchases for arts events sold at the TIC; ensure compliance with annual budget
• Oversee ticketing services provided for Music Humanities, student events at Lerner Hall, and student arts events on campus, including timely reconciliation of sales, financial reports, and inter-departmental transfers
• Develop and prepare reports to aid in budgeting, financial tracking, and projections
• Ensure security and cleanliness of the TIC offices, and monitor equipment inventory
• Serve as liaison with external ticketing service organizations, cultural venue box offices, and group sales services
• Serve as department representative at events, including University orientations, information sessions, and other events as assigned

Minimum Qualifications
• Bachelor's degree or its equivalent is required
• Two years of related professional experience is required
• A resume and cover letter must be submitted to be considered for the position

Preferred Qualifications
Prior experience with OvationTix and/or other ticketing system is strongly preferred, as is experience in higher education.

Other requirements
Must demonstrate a knowledge and understanding of, or genuine interest in, the performing arts. Must have demonstrated skills in customer service, staff supervision, and financial management. Exceptional planning, organizational, and team-building skills necessary. Superior written and verbal communication skills are required, as is the ability to interact with a highly diverse group of constituents within and outside the University and performing arts community. Must be able to handle confidential information with excellent judgment and discretion. Strong proficiency in Excel is required. Availability to troubleshoot by phone during box office hours, including nights and weekends, is a must.

Compensation Package
Columbia University offers a full range of benefits with comprehensive medical plan options including dental, vision, prescription drug coverage, and life insurance; flexible spending accounts, including Healthcare and Dependent Care FSAs and Health Savings Account (HSA); Transit/Parking Reimbursement Program (T/PRP); retirement savings plans; tuition benefit; and paid time off with 23 days of vacation time and 12 paid university holidays annually.

Columbia University's coverage helps employees and their dependents stay healthy, build long-term financial security, meet educational and professional goals, and more. Learn more: https://humanresources.columbia.edu/officers-health

Application Instructions
Please submit resume and cover letter through Careers at Columbia: http://opportunities.columbia.edu/cw/en-us/job/554582

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents

SALARY

$66,300.00 – $70,000.00 per year

APPLY ONLINE

http://opportunities.columbia.edu/cw/en-us/job/554582