Ability to sell across a variety of product categories

• Understand and execute on up-selling and cross-selling

• Ability to cultivate high-end customers and patrons, creating sales and membership opportunities

Provide excellent, engaging and thoughtful customer service

Maintain a thorough knowledge of Met Shop products and promotions

Stay informed of merchandise campaigns, promotions and store activities

Actively work to maintain visual displays including accurate signs, price tags, and collections

• Restock and replenish the selling floor

• Keep the selling area, registers and stock area clean and well maintained

Ring on the register, report and handle all required transactions, issue receipts and pack merchandise in the proper manner

Stay current with Met Opera productions

Adhere to all policies and programs contained in the Employee Handbook

• Stay informed of store standards, practices and routines and work accordingly

• Answer phones courteously and promptly

As assigned assist in the training of new sales associates

Communicate effectively with customers and co-workers

Must fulfill scheduled obligations or find a replacement in a timely manner (subject to the approval of the store manager)

Perform other retail associate duties as directed including but not limited to:

• Assisting with product or purchasing related administrative tasks on an as-needed basis in the merchandising office

• Data entry on an as-needed basis

• Receiving merchandise

• Prepare orders for shipment

• Performing cycle counts

• Other activities needed to operate the store and web business

Excellent selling skills

Strong math skills – with a knowledge of retail math desired

A love of the opera and a strong knowledge of opera composers, performers, works and recordings

Friendly, outgoing, professional personality

Prior experience in retail (music, luxury preferred)

Excellent customer service skills

Excellent communication skills

Excellent written skills