Sales:

Achieves and implements sales plans

• Manages goals utilizing excel planning and budget tools

• Motivates and monitors staff to ensure daily sales goals are met

• Maintains strong presence on the selling floor

Increases sales by identifying and acting upon sales opportunities including but not limited to performance schedules, tour groups, institutional sales, special sales, and in-store events

Delivers consistent financial results through efficient store management

• Optimizes sales through adherence to merchandising standards

• Ensures available stock is always on the selling floor

Events and Signings

Under the direction of the Director of Merchandising, executes store event and signings.

Manages along with Store Manager, in-store portion of all events/signings utilizing standard store set-up, staffing levels, and in-store communications.

Coordinates day-of event plans with staff and vendor to ensure appropriate set-up, displays, sales at POS and sales recap.

Collaborates with Buyers to ensure timely product purchases (if needed) along with special signage for promotions or for customer communication.

Maintains store calendar along with posting on the weekly schedules

Ensures event sales goals are met

Reports post-event recap for each event.

Personnel

• Under the direction of the Store Manager, assists with training and maintaining a diverse, knowledgeable and motivated sales team while managing all aspects of the physical store

• Assists Store Manager in supervising PT key and sales associates ensuring clear communication and execution of all sales, personnel and operational plans

• Trains, coaches and motivates the team to deliver on sales goals, customer service principles, merchandising directions and operational standards of the Metropolitan Opera

Customer Service

• Supervises customer service issues on selling floor in accordance with customer service guidelines

• As directed by the store manager, collaborates with other departments to provide a seamless customer service experience

Operations

• Ensures adherence to all operational rules and guidelines including but not limited to opening, closing, cash handling, pricing, discounts, markdowns, special sales, member sales, restocking and merchandising

• Maintains selling floor

• • Collaborates with store management team to ensure smooth flow of merchandises from receiving to restocking to selling floor

• • Adheres to merchandising standards

• • Ensures all signs and communications are up to date and accurate

• • Takes immediate action to correct any building maintenance or security issues

• Adheres to troubleshooting guidelines for POS and operations

• Reports discrepancies and POS problems to the Store Manager, following up as directed.

• Complies at all times with the standards and policies set out in the Metropolitan Opera Handbook.