Box Office Sub and Front of House Team Member
Employer: Lucille Lortel Theatre
Location: Lucille Lortel Theatre (121 Christopher Street, NYC)
Start Date: Approximately April 27, 2026
Deadline to Apply: Applications will be accepted through April 19, 2026

The Lucille Lortel Theatre provides reasonable accommodations to applicants and employees with disabilities. Please let us know if you require accommodation during the hiring process.

The Lucille Lortel Theatre seeks an enthusiastic, reliable, and customer-focused individual to join our Front of House team. This team plays a vital role in shaping the audience experience and ensuring smooth and safe operations throughout the productions in our historic West Village Off-Broadway venue. We are hiring one person to fill multiple roles:

• Ticket Seller (box office)
• Ticket Taker (greeter/ticket scanner)
• Usher

Previous Front of House or customer service experience is a plus but not required. Familiarity with AudienceView Unlimited ticketing system is preferred but not required.

The ideal candidate will:

• Demonstrate excellent customer service and interpersonal skills
• Work calmly under pressure, multitask, and pay close attention to detail
• Communicate clearly and professionally
• Thrive in both independent and team settings
• Be committed to fostering an inclusive, anti-racist environment
• Have a passion for theatre and audience engagement

Compensation
$20/hour. This is a part-time, hourly, non-exempt W-2 employee position.

Benefits
Flexible paid time-off policy.

Schedule
Individuals are expected to be available for as many as eight performances per week. Nights and weekends required.

Ticket Seller

• Processing payments, handling cash and credit cards, and using AudienceView’s ticketing system.
• Providing information about events, assisting with ticket purchases, addressing customer inquiries, and resolving issues.
• Keeping accurate records of ticket sales, inventory, and customer information.

Ticket Taker

• Greet and welcome guests with professionalism and warmth
• Scan tickets and help patrons find their seats
• Manage lobby and restroom traffic
• Resolve guest concerns and ensure a positive audience experience
• Monitor audience safety and comply with emergency procedures and FDNY regulations
• Conduct post-performance walk-throughs (e.g. light cleaning, lost-and-found)

Employment will be contingent on the applicant obtaining FDNY certificates of fitness including but not limited to F-03 or S95, depending on assignment. Employer will pay certificate fees. Team members will be cross-trained in all three positions. This position reports to the Operations Manager and House Manager.

About the Lucille Lortel Theatre
The Lucille Lortel Theatre is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We strongly encourage applicants from historically marginalized communities. We recognize that inequities have shaped access and opportunity in the arts, and we are committed to doing our part to foster a more inclusive and equitable field.

Lucille Lortel Theatre’s mission is to foster both new and established artists, increase awareness and appreciation of Off-Broadway, and uphold fair and equitable business and artistic practices in service of creating a larger, more diverse community of theatre makers and audiences. The Company builds on the legacy of its founder, Lucille Lortel (1900–1999), who was a champion of work by artists including Samuel Beckett, Caryl Churchill, Athol Fugard, Jean Genet, Adrienne Kennedy, Larry Kramer, Terrence McNally, Marsha Norman, Sam Shepard, and Wendy Wasserstein, among others. In addition to its Off-Broadway theatre, which has been in continuous operation since 1955, the Company is renovating a three-story carriage house in Chelsea that will act as the Company’s new headquarters and a new studio theatre committed to the development of new works. The Lortel’s programs include The Alcove at the Lortel, a commissioning and development program for early and mid-career playwrights; the 121 Project, a tailored development program for new musicals; NYC Public High School Playwriting Fellowship, Fellowships in NYC Theatre at Bennington College, the New York Emmy-Winning Dangerous Acts: A Series Uplifting Black Writers from Our Past (in partnership with HBCUs), Lucille Lortel Awards and Playwrights’ Sidewalk, and Non-Profit Theatre Strategic and Management Services. www.lortel.org.