McCarter Theatre Center
Princeton, NJ
US

DESCRIPTION

POSITION: Patron Attendant

DEPARTMENT: Operations, Front of House

REPORTS TO: Front of House Supervisor

PAY: $17/hr; Part-time; Hourly; Non-Exempt (eligible for overtime)

BENEFITS INCLUDE: Complimentary and discounted tickets, institutional professional development opportunities, access to free parking, and other perks.

LOCATION & SCHEDULE: This is an in-person position that works at both theatre venues located at 91 University Place in Princeton, NJ. with a schedule based on the performance calendar and other departmental needs.

START DATE: These positions will be filled as needed.

POSITION & RESPONSIBILITIES

McCarter Theatre Center is seeking attentive Patron Attendants to join the Front of House staff. In this role, Patron Attendants are the first line of engagement with audience members who attend our performances. If you have a passion for customer service, providing exceptional experiences to patrons, and sharing your excitement for the work that McCarter produces and presents, we hope you will join our team!

Essential Functions & Duties:

· Welcome audience members to the venue and assist them with finding the location of their seats according to their ticket information.

· Use a scanning device to ensure the ticket presented is an authentic credential for the specific performance scheduled.

· Resolve any conflicts as needed with the assistance of an Assistant House Manager when audience members are in disagreement about the location of their seats or when another patron is in the wrong ticketed section.

· Aid patrons who have disabilities or other special needs in finding an appropriate seat or section for them to enjoy the show comfortably.

· Answer audience member questions when asked about the content of the production.

· Enforce all venue performance rules with the assistance of an Assistant House Manager throughout the production, such as no flash photography, recordings, limited entry and exit and no access to restricted areas.

· Facilitate a positive experience for a diverse audience, including the enforcement of McCarter’s Equity, Diversity, Inclusion, Accessibility, and Antiracism expectations for all audience members.

· Follow all emergency procedures regarding venue evacuation and know the location of all exits throughout the building.

· Prioritize safe working practices while embodying McCarter's safety and code of conduct policies to maintain a secure environment for all patrons and guest artists.

· Participate in the work to make McCarter an anti-racist theater. Actively seek ways to improve our work practices to make the Operations department more equitable and inclusive, while upholding and exhibiting our stated values of “justice and joy, beauty and belonging.”

Qualifications:

· Possesses a confident and approachable personality with excellent customer service skills exceptional diplomacy, interpersonal, and teamwork skills; a proven track record of building and nurturing relationships with customers and colleagues alike

· Ability to thrive in fast-paced environments, and maintain composure while making swift decisions and escalating issues to House Management as necessary

· Dedication to providing superior customer service, with a warm and welcoming demeanor that fosters a positive experience for all patrons and guests

· A collaborative mindset, with the ability to work harmoniously with individuals from diverse backgrounds, personalities, and work styles, always approaching challenges with optimism, civility, and a solutions-oriented approach.

· Final candidates must successfully complete a background check

Preferred Qualifications:

· Ability to communicate in other languages (e.g. ASL and multilingual)

· Current CPR & First Aid certification

· The ideal candidate will embody an enthusiasm for the performing arts, with particular interest in supporting and elevating the work of global artists across many disciplines

Work Environment:

· Led by our core values, McCarter fosters and expects a culture of care and respect for the wellbeing of our staff. We seek individuals who share our commitment to fostering an inclusive and supportive workplace, where diverse perspectives are valued and respected.

· Availability to work evenings, weekends, and holidays during the performance season, as scheduled in advance

· Work will primarily be completed in the lobbies and performance/seating spaces, subject to HVAC cooling and heating.

· This position entails extended periods of independent standing e.g. 2-4 hour intervals, the ability to read and interpret documents/ticket scanning devices, engaging in repetitive tasks, walking, bending, and reaching within the work environment.

· Ascend and descend 40 or more steps quickly

· Ability to work in dim lighting (e.g. in order to read tickets) and walk in limited lighting (e.g. to assist patrons with seating)

· Potential for moderate to high noise environments depending on production and performance elements; ability to hear and speak clearly in areas with significant background noise (e.g. in order to answer patron questions)

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of McCarter.

ORGANIZATION OVERVIEW

McCarter is one of the country's flagship theatres, a vibrant center for community and for the performing arts, and a key cultural anchor for Central New Jersey. Located on the campus of Princeton University and incorporated as an independent, charitable nonprofit, the company is a nationally renowned, multi-disciplinary creative hub of arts and ideas, offering theatre, music, dance, spoken word, and educational programs for all ages.

A two-time Tony Award winner, McCarter’s legacy of artistic excellence traces back to the theatre’s first performances in 1930. A home for new play development and world premieres, the company has launched numerous works that have gone on to tens of thousands of performances reaching millions of audience members around the world.

Among the 100,000 community members who directly participate in the company’s work every year, more than 7,500 are students taking part in McCarter’s robust arts-in-education offerings. The company offers more than 20 annual in-school residencies in classrooms in Princeton and Trenton, hosts schools from throughout the region for student matinee performances, and offers need-based scholarships to every one of its dozens of educational after-school and summer programs each year. Co-led by Artistic Director Sarah Rasmussen and Executive Director Martin Miller, McCarter leads with values of “justice and joy, and beauty in belonging,” creating stories and experiences that enliven minds, expand imaginations, and engage communities.

TO APPLY: Please email [email protected] with your name and “Patron Attendants” in the subject line; tell us a bit about you and your experience - resumes are welcome, though not required. Do also mention where you heard about the position. We look forward to learning more about you!

EQUAL OPPORTUNITY COMMITMENT

McCarter is an equal opportunity employer committed to hiring, supporting, and promoting a diverse workforce and inclusive culture. As such, McCarter seeks team members who: contribute to a diversity of backgrounds and experiences to support an expansive artistic vision; are committed to engaging in ongoing anti-racism and anti-oppression work collectively and individually; value collaboration, curiosity, flexibility, and an openness to continuous personal and professional growth.

We encourage all candidates to apply, even if they do not currently meet all the qualifications. We know there are great candidates who may not have all the qualifications listed above but possess intuitive knowledge or other fully transferable skills. If that is you, don’t hesitate to apply and tell us about yourself. McCarter is committed to on-the-job training and mentorship.

McCarter Theatre Center is committed to providing access and reasonable accommodation in the application and hiring process for individuals with disabilities if needed and requested. To request disability accommodation, please contact (609) 258-6500 and connect with Human Resources.

SALARY

$17.00 – $17.00 per hour

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