Position Summary

The Central Park Conservancy seeks a Survey Manager to oversee a year-long, comprehensive ParkUserSurveyand visitation count. The Survey Manageris responsible forthe supervision of a team of contractedsurveyorsand day-to-day project operations.The projectconsists of manual visitation counts and collecting exit surveys via tabletsat Park entrancesacross thePark,acrossall seasons.

Working under the general supervision of the Director, andin close collaboration with both the Operations department and the Office of the President, the Survey Manageris responsible forshift supervisionwith all parties,operational quality assurance, general day-to-day management, upkeep of program materials andadditionaladministrative tasks.

Essential Duties

Supervisory Responsibilities

Serve asday-to-daypoint-of-contact withthe Conservancy’scontracted staffing agency.

Coordinate withthestaffing agencyandresearch consultantto meet daily,weekly,and seasonal targets, especially around aligning and confirming shift schedules.

Guide and provide technicalassistancetocontractedsurveyors,providingcoaching as needed.

Collaborate withthe Directorto make recommendations for program improvements.

Facilitatesurveytraining programs.

Coordinate with other departments as needed.

Program Management

Assist the Director in measuring and reporting project progress.

Inspect andmonitorwork to ensure compliancewithorganization’s standards of methods and practices,safetyand other established requirements.

Inspect andensureupkeepofall program materials andmaintaininventory and proper care of all equipment materials and supplies: radios, tablets, uniforms, etc.

Initiate the purchase of supplies,materials,and other related equipment.

Respond to and handlevisitor concerns, comments and complaints that cannot be settled at thesurveyor level.

Step in to conduct surveys/visitor countsand perform general survey operation tasks as needed.

Minimum Requirements

Bachelor’s Degree from accredited college in a related field; 6 years of experience, preferably in the field of visitor engagement and/or social science research, including a minimum of 3 years in the management and supervision of others; or

Valid Drivers’ License that must bemaintainedfor the duration of employment.

Possess a fundamental understanding and knowledge of project management and visitor engagement management using modern practices; experience in high-visitationsettingsis desirable.

Ability to provide both oral and written communication that is easily understood and direct in its content.

Ability toengagecritical thinking skills that allow for prioritizing issues, coordinating multiple projects,problem solving, and managing eventlogistics.

Ability to interact with the public in a courteous, diplomatic, and professional mannerat all times.

Ability to serve as a collaborative and flexible part of a team.

Ability to work weekends, evenings, holidays and outdoors in all seasons.

Salary range: $89K - $100K (based on experience)

Diversity, Equity & Inclusion

The CentralPark Conservancy’s work is guided by the belief that Central Park, and all public parks, must be managed and actively protected as an inclusive and democratic space for all. Working closely with our New York City partners, we will always strive towards creating and sustaining a sense of belonging for all visitors and advocating forequitableand accessible public use of thePark. In service of this belief,we are committed to fostering a workforce and organizational culture that is as diverse as Central Park itself and the dynamic city it serves.

Safety Requirements

Establishment and maintenance of a safe work environment is the shared responsibility of this organization and employees at every level. The Conservancy will make every effort toassurea safe environment andbe in compliance withfederal, state, and local safety regulations. Employees are expected to obey safety rules and to exercise caution in all their work activities.Accordingly, employees should be aware of any hazards which could cause an injury or accident (e.g., spills, obstacles in walkways, etc.).If an employee discovers a potentially dangerous condition, he/she should alert other employees and notify his/her supervisorimmediately.

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