Oversee daily merchandise sales operations at venues across the United States

Lead all venue load-in and load-out processes, including stock management and logistics

Drive sales performance and maximise revenue opportunities

Deliver and maintain an exceptional customer service standard

Manage inventory, conduct regular stock counts, and minimise shrinkage

Prepare and submit accurate sales reports and reconciliations

Liaise with producers, venue management, and key external partners

Recruit, brief, train, and manage local selling teams at each venue

Create and maintain visually engaging, commercially effective retail displays

Build strong working relationships with venue, production, and head office teams

Minimum 1-2 years’ experience in a touring merchandise or retail management role

Theatre or live touring experience strongly preferred

Proven leadership experience managing and motivating teams

Strong commercial acumen with the ability to analyse sales and stock data

Experience with inventory management, cash handling, and POS systems

Proficient in Microsoft Office, particularly Excel

Highly organised with strong administrative and reporting skills

Comfortable with manual handling and heavy lifting

Excellent verbal and written communication skills

Professional, confident, and able to represent the brand at all levels

Ability to work calmly and effectively in high-pressure environments

Strong self-management skills and ability to operate independently

Full availability to travel with the production, including nights and weekends

Excellent interpersonal and stakeholder management skills