Support daily merchandise sales operations at venues across the United States

Assist with venue load-in and load-out, including stock movement and display setup

Deliver an exceptional customer service experience to theatre patrons

Manage inventory, conduct regular stock counts, and help minimise shrinkage

Liaise with producers, venue management, and key partners

Partner with the operations team to engage, brief, and manage local selling teams

Build strong working relationships with venue, production, and head office teams

Assist in creating visually engaging and commercially effective retail displays

Minimum 1 year’s experience in a touring, retail, or supervisory role

Theatre or live touring experience preferred

Organised and detail-oriented, with strong administrative skills

Confident team leader with experience training and motivating staff

Experience in visual merchandising and retail presentation

Comfortable with manual handling and heavy lifting

Flexible and willing to move between productions as business needs require

Experience with cash handling and POS systems

Proficient in Microsoft Office, particularly Excel

Strong verbal and written communication skills

Able to positively engage with customers, theatre staff, and production crews

Ability to remain calm in high-pressure environments

Self-motivated and capable of working independently

Availability to travel with the show, including nights and weekends

Excellent interpersonal and relationship-building skills