Goodman Theatre
Chicago, IL
US

DESCRIPTION

JOB TITLE: Director of Operations

REPORTS TO: Chief Financial Officer

FLSA STATUS: Full-Time, Exempt

COMPENSATION RATE: $75,000 – 85,000 annually

LOCATION: 170 N. Dearborn St., Chicago, IL 60601

POSITION SUMMARY: The Director of Operations is responsible for providing strategic oversight of venue operations, facilities and custodial management of the Goodman Theatre complex (170 N Dearborn), Theater of the Mind (333 W LaSalle), Magic Parlour (60 W Randolph) and Scene Shop (363 W Pershing), ensuring the safety and comfort of all staff, artists and patrons. This role will provide leadership on strategic and capital planning while working closely with all departments to ensure seamless operations. The position directly manages the Facilities and Custodial Manager and indirectly manages a team of 8 more facilities and custodial employees. This is a full-time/salaried position with occasional night, and weekend shifts required.

RESPONSIBILITIES:

• Lead and oversee the facilities and custodial departments to ensure proper maintenance, cleanliness, and repair of all facilities

• In conjunction with the Chief Financial Officer, develop and maintain annual budgets for all locations, including utilities, service contracts, maintenance (repairs/replacements), equipment/supplies, and custodial support

• Develop and execute annual capital plan/budget and long-term/master capital plan/budget for all facilities including vendor selection, RFP process and project management

• Oversee and ensure adherence to the preventative maintenance program

• Implement and administer the Computerized Maintenance Management Software

• Review and negotiate service contracts with vendors and service-providers, including HVAC, chillers, plumbing, elevators, life safety systems, etc.

• Maintain required licenses and permits and ensure compliance with all building codes and life-safety systems

• Work to implement a strategic sustainability plan: track and conserve energy use, lower utility costs, monitor and report on practices, reduce carbon footprint, and promote social responsibility

• Recommend and/or formulate internal policies, guidelines and procedures pertaining to the building environment, quality control, safety and security.

• Responsible for the buildings’ security control (alarms) and access control (fobs/keys/etc.)

• Coordinate with Front of House and Guest Services departments to support superior patron experience and lobby operations

• Ensure all ADA regulations are followed and work with Guest Services Manager and Front of House staff to execute accessibility program

• Work closely with all other departments as needed and provide necessary services to all employees

• Serve as a first responder for building emergencies; on call 24/7

QUALIFICATIONS & EXPERIENCE:

• 6- 8 years of demonstrated experience in the management of commercial building maintenance, operations, and projects. Theatre or live entertainment venue preferred.

• At least 4 years of experience in team management; ability to supervise, lead, motivate and mentor personnel.

• Industry-specific knowledge and experience of best practices including reliability centered maintenance, safety standards, energy management practices, and other cost-effective practices

• Strong verbal and written communication skills

• Proven critical thinking, problem solving and organizational skills

• Industry certifications and licenses (SMT, SMA, BOC, CFC); OSHA safety training preferred

• MS Office, BAS, CMMS software, and ArtsVision building schedule technology experience preferred

• Capable of performing physical labor, maneuvering 60 lbs. or more, negotiating ladders, working from heights of up to 30 feet, and working from unusual angles to fix equipment

• Ability to foster and maintain good working relationships with key stakeholders

• Agreeable to a flexible/variable work schedule, including occasional evenings, weekends and some on call rotations.

• Collaborative, cooperative, and proven leader in customer service

• Model Behavior and values consistent with The Goodman’s Community Agreements and furthering The Goodman’s IDEAA (Inclusion, Diversity, Equity, Anti-Racism and Access) goals.

BACKGROUND:

Chicago’s theater since 1925, The Goodman is a not-for-profit arts and community organization in the heart of the Loop, distinguished by the excellence and scope of its artistic programming and community engagement. The theater’s artistic priorities include new play development (more than 150 world or American premieres), large scale musical theater works and reimagined classics.   

We at The Goodman believe that a diversity of people, ideas and cultures in our organization enriches both the art on stage and our civic engagement. In our workplace, we strive to reflect the communities we serve, and make space in which everyone is empowered to bring their full, authentic self to work. The Goodman values equity, diversity and inclusion and is committed to approaching our work through the practice of anti-racism. Learn more at GoodmanTheatre.org/Accountability

ADDITIONAL INFORMATION:

Goodman Theatre offers a competitive salary and a comprehensive benefits package including health, dental, paid vacation, sick leave, 401K & Parental Leave.  

The Goodman is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. By dedicating itself to three guiding principles—quality, diversity and community— The Goodman seeks to be the premier cultural organization in Chicago, providing productions and programs that make an essential contribution to the quality of life in our city.  

The Goodman is an inclusive and accessible employer. Successful candidates will have experience working with diverse groups of people and will demonstrate a deep commitment to advancing equity and inclusion at The Goodman.  

The Goodman uses E-Verify to confirm the identity and employment eligibility of all new hires.

HOW TO APPLY:
Qualified individuals are invited to apply by uploading a resume and selecting the “Apply” button on the right side of the page. On the next page, please attach a cover letter when prompted. No phone calls, please.

SALARY

$75,000.00 – $85,000.00 per year

APPLY ONLINE

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