Digital Communications Associate
CATEGORY: Administrative
Broadway.com
New York , NY
US
Job Details
DESCRIPTION
Summary
Broadway.com is seeking a proactive, detail-oriented, and creatively driven Digital Communications Associate to support our growing digital communications initiatives. This role will play a key part in keeping show-specific marketing assets current, producing engaging digital designs, and facilitating clear and timely communications across departments and with clients.
The ideal candidate is a hybrid thinker: organized and technically skilled, with a creative eye and strong sense of theater audience engagement. This is a unique opportunity to work across design, email, SMS, and client-facing projects in a fast-paced, high-impact environment.
Duties and Responsibilities
- Act as a bridge between clients, internal stakeholders, and creative teams to ensure marketing assets are accurate, up-to-date, and aligned with brand and show needs.
- Design compelling graphics for marketing channels, primarily email and SMS.
- Assist in building, testing, and scheduling email and text campaigns using marketing automation platforms.
- Develop dynamic visual presentations to share performance trends and insights with clients and partners.
- Support our customer experience team by monitoring third-party review platforms (Google, Trustpilot, Tripadvisor, etc.), flagging trends, and contributing to response strategy.
- Conduct competitor analysis and present findings to help guide marketing decisions and creative direction.
- Stay current with digital marketing trends, emerging tools, and best practices across design and communications.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
- 2–3 years of experience in digital marketing, graphic design, or a related field.
- Proven ability to juggle multiple projects, manage deadlines, and communicate clearly with cross-functional teams.
- Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign).
- Familiarity with marketing automation tools, ideally Salesforce Marketing Cloud, is preferred.
- Excellent PowerPoint skills with the ability to create impactful, data-driven visual presentations.
- Strong organizational and time-management skills, with attention to detail.
- A passion for theater and a deep understanding of Broadway and its audiences is a plus.
Acknowledgement
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Employees will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
We offer competitive compensation including Vacation and Holiday Pay, health & welfare benefits, and a 401(k) retirement plan.
Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.
SALARY
$60,000.00 – $70,000.00 per year