Atlantic Theater Company
New York, NY
US

CONTACT NAME

Ian Kennedy

DESCRIPTION

No phone calls, please.

Position Summary:

Atlantic Theatre Company, the award-winning Off-Broadway theater and NAST-accredited acting school, seeks a part-time Box Office Assistant. As part of the Audience Services team, this position serves as one of the primary points of contact for audiences at Atlantic and provides assistance for the Audience Services Manager. In this customer service role, you will process ticket orders, assist with membership inquiries, answer a variety of questions, and work on-site at our theaters. An ideal candidate will be detail oriented, possess extraordinary customer service skills, present a positive attitude, hold a passion for the performing arts, and a willingness to work a flexible schedule that will include weekends and evenings.

Responsibilities:

•Ensure all Atlantic customers receive relevant, personalized, and positive attention.

•Answer inbound phone calls to assist customers purchasing/exchanging tickets or calling to resolve an individual issue. This may include managing challenging situations professionally with a focus on prompt resolution.

•Assist customers with inquiries regarding their orders, exchanges, refunds, accessibility, theater information, and any performance related details.

•Make outbound calls pitching memberships, soliciting donations, and conducting other campaigns facilitated by Atlantic.

•Communicate with customers virtually via email and a Live Chat website feature.

•Maintain a detailed knowledge of our programming, sales techniques, policies, and customer service standards.

•Work on-site at theaters to facilitate seamless load-in of audiences by distributing and selling tickets while adhering to all performance protocols at select performances.

•Help process and track third-party ticket orders, complimentary ticket requests, and fulfill House Seat requests.

•Coordinate and schedule ushers for Atlantic’s Volunteer Usher Program.

•Collaborate with Audience Service Representatives on shared tasks and responsibilities as assigned.

•Assist Audience Services Manager, General Management, and Marketing team with various tasks as needed.

Desired Experience, Skills, and Qualifications:

•Previous experience in a customer service or clerical position is required.

•Knowledge of Spektrix (and/or other ticketing system) is preferred.

•A passion for and experience with the performing arts is preferred.

•Comfortability and flexibility within a fast-paced environment.

•The ability to work independently and be self-motivated.

•A team player who can cooperate with other departments on shared tasks.

•A fundamental understanding of office technology such as Microsoft Suite, Google Drive, desktop computers, and printers.

This is a part-time and in-person position with at least 20 hours per week Monday-Friday during the hours of 10am-6pm. One routine weekend shift (Sunday) is required when Atlantic is in production. Hours are subject to change in relation to Atlantic’s seasonal needs. Applicants must be regularly available for schedules set on a monthly basis. Pay rate is $25.00 an hour and Atlantic employees are paid weekly.

To apply, please send a cover letter and resume to the attention of Ian Kennedy, Audience Services Manager, at [email protected]. No phone calls and no recruiters, please. Atlantic Theater Company is an equal opportunity employer. Candidates who identify as BIPOC, queer, trans, non-binary, candidates with disabilities, or candidates who are parents or immigrants are encouraged to apply.

SALARY

$25.00 – $25.00 per hour

APPLY BY EMAIL

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