Shift Leader for Family Membership Club

The Wonder
New York, NY
US

Job Details

DESCRIPTION

Seeking Shift Leader for a family club in New York, NY.

The Wonder is an absurdly playful members space for kids AND grown ups with crazy cool classes and experiences and an all-around vibe of merry-making. Our staff of Wonder Guides embody wonder, magic, fun, and happiness while leading kids through unique programming and classes, low fi activities, all the while maintaining a safe and welcoming space where everything is an invitation for play!

Wonder Guide Job Responsibilities:

* Lead classes and programming… with enthusiasm and a flair for the theatrical

* Bring joy and wonder to children… each time they come to The Wonder via unique programming and daily play

* Welcome guests to the space… with a creative flair that lets them know they’re in for an unforgettable time. Also learn how to use a reservation system

* Lead with hospitality… acknowledge, greet, and interact with guests throughout their visit

* Keep it clean… while monitoring structures and toys in the space to ensure proper placement, functionality, and safety. Routinely clean designated facility areas (dusting, sweeping, vacuuming, mopping, restroom maintenance etc). Monitor safe play at all times

* Collaborate with other team members… to keep the space clean and organized at all times to create and maintain a pleasant environment for guests. Teamwork makes the dream work!

Additional Responsibilities as Shift Lead:
* Email correspondence with members and prospective clients.
* Being the main point of contact in handling client disputes, prospective member tours, etc.
* Regularly reporting to upper management on the day to day operation.
* Maintaining quality control of programming and ensuring programming is operating consistently and timely.
* Managing team members on site, distributing responsibility of tasks, and leading by example
* Delegating cleaning and organizational responsibilities in the Wonder playspace and back office areas

Required Qualifications:

* Strong customer service skills and welcoming demeanor required

* An interest in children’s entertainment family entertainment, hospitality, and/or experiential programming

* Ability to work a flexible schedule and looking for full time hours

Desired Qualifications:

* Prior work experience as a caregiver or in the theater, retail, museum, schools/camps, family spaces

* Hidden talents that can be employed as part of the experience including singing, dancing, magic, comedy, conversationalist, impersonator or otherwise

* Be enthusiastic about work and creating a transcendental guest experience

* Listen and communicate with compassion and positivity

* Demonstrate flexibility and a receptiveness to change

* Willing to work outside comfort zone to assist guests or fellow team members

* Maintain professional courtesy and behavior at all times

* Be a “People Person” - friendly, understanding, compassionate, positive
* Previous experience in team leading or team management

Salary:
$21.50 per hour

How to Apply:

Please submit a general work resume (and theatrical resume/headshot if available) to [email protected] to schedule an interview.

DURATION

Feb 9, 2026 -

SALARY

$21.50 – $21.50 per hour

HOW TO APPLY

APPLY BY EMAIL

batterypark…
^*NOTE: Do not copy/paste the above email address as it is encoded with SPAM protection. Just click it to initiate an email from your preferred email client.

APPLY BY POSTAL SERVICE

230 Vesey Street
Space 216, NY 10281