Broadway Experiential LLC
New York, NY
US

DESCRIPTION

About Broadway Experiential and The Museum of Broadway

Broadway Experiential, LLC owns and operates The Museum of Broadway as a platform to grow the brand of Broadway, honor and learn from its history, and bring in new audiences to develop the next generation of Broadway theatregoers.

About the Role

The Group Sales Coordinator is an exciting opportunity for someone looking to take on meaningful responsibility and to play an integral role in the Museum’s operations in the areas of group sales, ticketing, and customer service.

The position reports primarily to the Co-Founders and Director of Sales, but will also interface regularly with the General Manager, Ticketing & Customer Service Administrator, Marketing Coordinator, Site Supervisors, and multiple third-party agencies and partners.

Responsibilities

· Serve as primary point of contact for all group sales inquiries submitted directly via the Museum’s public-facing communication channels

· Initiate outreach/sales efforts to develop and expand the Museum’s group sales clientele including, but not limited to, building and maintaining a database of both existing and potential new clients to receive marketing communications and other Museum information

· Interface with potential group sales clients to provide details, pricing and availability information, book orders, set payment deadlines, and process payments utilizing the Museum’s ticketing system (STAR)

· Be present in person and serve as onsite point-of-contact when large groups visit and additional supervision/administration may be required

· Create weekly reporting to summarize the status of new and existing group sales orders and payments

· Develop and distribute a quarterly newsletter to be distributed to all existing group sales contacts in an effort to boost return/repeat bookings

· Review and approve monthly settlements with third-party sellers (e.g. group sales agencies, etc) including auditing and revenue reconciliations if/as needed.

· Organize and manage the Museum’s group sales email inbox, providing exceptional customer service at all times, including disseminating key Museum information and addressing ticket-related questions/inquiries in a timely manner

· Monitor, collect and assess data around the history and trends of Museum customer service inquiries and recommend process adjustments and/or experience improvements

· Become familiar with other Museum sales reporting and ticketing procedures to serve as emergency backup for Ticketing & Customer Service Administrator if/when needed

· Additional related responsibilities, as assigned

Ideal Candidate Background:

• Minimum of 2 years of experience in the ticketing or tourism sector
• Results Driven: Motivated, energetic, proactive, and goal-oriented
• Analytical: Enjoys working with numbers and spreadsheets, organizing data for analysis and reporting
• Meticulous: Highly organized, detail-oriented, diligent, and thorough in all responsibilities and tasks
• Professional: Maintains a high level of professionalism and confidentiality at all times
• Tech Savvy: Understands how to navigate new technologies and enjoys learning new systems
• Strong. Has the confidence to interact with customers with patience, empathy, and diplomacy
• Prior knowledge of STAR is a plus

Salary: $45,000/year

Non-exempt Hours: Minimum of forty (40) hours per week with at least one (1) guaranteed full day off each week

Benefits: Health Benefits (70% Employer paid) available on the first of the month following completion of probationary period (60 days)

PTO: Annual complement of sick days and vacation days earned and/or available in accordance with company policies.

Note: This position requires a combination of onsite and remote work. Candidate must have reliable access to a hi-speed internet connection for remote work. A company laptop computer will be provided, if needed.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

DURATION

Feb 2, 2026 -

SALARY

$45,000.00 – $45,000.00 per year

APPLY BY EMAIL

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