Audience & Community Experience Manager
CATEGORY: Administrative
The People's Theatre
Bronx, NY
US
Job Details
DESCRIPTION
The People’s Theatre (TPT) seeks an Audience & Community Experience Manager to lead all public-facing operations as we prepare to open our new 20,000-square-foot performing arts center, the Centro Cultural Inmigrante, in Inwood in September 2026.
This role will shape how audiences and community members experience the building—ensuring it operates as a welcoming, safe, and vibrant cultural home. The Manager will establish front-of-house systems, oversee hospitality and café/bar operations, and support workforce development and community use of public spaces.
This is a full-time, exempt position beginning July 2026, reporting to the General Manager.
Key Responsibilities
Front of House & Audience Experience
• Lead all front-of-house operations including box office, lobby management, concessions, and audience services
• Hire, train, and supervise FOH staff and house managers
• Ensure a welcoming, inclusive, and well-coordinated patron experience
• Manage lobby flow and coordinate with production on house openings and event timing
• Troubleshoot ticketing issues, patron concerns, and day-of-event operations
• Maintain FOH systems, reports, and equipment
Café & Hospitality Operations
• Oversee in-house café and bar operations as part of the overall audience experience
• Supervise the Bar/Café Manager and support staffing, scheduling, and service standards
• Align café/bar operations with performances, events, and lobby activity
• Ensure compliance with alcohol service regulations
Safety, Operations & Event Management
• Serve as the on-site lead for patron safety during events and public programming
• Respond to incidents and train staff in safety, de-escalation, and emergency procedures
• Monitor public spaces and ensure smooth, safe operations across events
• Coordinate with internal teams and emergency services as needed
Workforce Development & Community Engagement
• Support workforce development programs by training and supervising young adults in FOH roles
• Help integrate participants into daily operations in meaningful ways
• Coordinate public-facing community and advocacy programming in shared spaces
• Ensure the building operates as a welcoming and well-managed community hub
Financial & Operational Coordination
• Track FOH-related revenue including ticketing, concessions, and café/bar sales
• Support reporting, staffing systems, and operational workflows
• Identify trends in audience experience and building use
Qualifications
• 3+ years of experience in front-of-house, hospitality, or event operations (5+ preferred)
• Experience supervising staff in customer-facing environments
• Strong leadership, organization, and problem-solving skills
• Commitment to hospitality, inclusion, and community-centered service
• Ability to manage multiple priorities in a fast-paced environment
• Experience in theatres, cultural venues, or similar settings preferred
• Experience with workforce development or youth programs is a plus
• Spanish proficiency is a big plus
• Willingness to obtain required safety certifications (CPR, First Aid, FDNY Certificates, etc.)
Compensation & Timeline
• Start: July 2026.
• Annual salary: $70,000–$75,000, commensurate with experience, plus benefits.
• Benefits:
Generous PTO policy;
401(k) with up to 5% employer match;
Health, dental, vision, and life insurance;
Professional development opportunities
How to Apply
Submit the Google Form application and email a single PDF containing your cover letter and resume to [email protected].
Application Link: https://forms.gle/U82uS3wFMBMsFgUn8
The People's Theatre is committed to equity, diversity, and inclusion in all aspects of its work and strongly encourages applications from individuals from historically marginalized communities.
Timeline
We will be accepting applications on a rolling basis, with an anticipated start date of July 1, 2026.
About The People's Theatre
Rooted in Washington Heights and Inwood, The People’s Theatre (formerly People’s Theatre Project) makes theatre with and for immigrant communities to build a more just and equitable world.
Now in its 17th season, The People's Theatre is Manhattan’s largest performing arts organization north of Harlem. Through ensemble-based, multilingual, and multigenerational programming, our unique brand of theatre centers immigrants and members of the Latine, Black, and Queer communities.
Core programming of The People’s Theatre includes the development and production of theatrical works, a theatre-based leadership program for Young Artists; and a school-based theatre program that guides students through a journey of self-discovery and celebration of their cultures.
Through this multi-faceted approach, The People's Theatre activates its artists and audiences to advocate for themselves, their communities, and the world.
As an immigrant- and women-of-color-led cultural organization, The People's Theatre is an advocate for immigrant New Yorkers and the arts as a partner with the Mayor’s Office of Immigrant Affairs, an active member of the Latinx Arts Consortium of New York (LXNY) steering committee, The New York Immigration Coalition’s (NYIC) Immigrant Leadership Council and Culture@3’s Anti Racism Working Group.
More info at https://thepeoplestheatre.org/
DURATION
Jul 1, 2026 -
SALARY
$70,000.00 – $75,000.00 per year