Building for the Arts
New York, NY
US
Shea Hermann
Theatre Row
Associate Box Office Coordinator
Theatre Row, a program of the non-profit Building for the Arts NY, Inc. (BFA), is an Off-Broadway multi-theater complex in the heart of the Theater District that serves as an affordable home for performing arts organizations, and a lively, accessible venue for diverse audiences.
Located just two blocks from Times Square, Theatre Row’s six theaters, five rehearsal studios, and nine offices are rented by over 100 theatre and performance arts companies each year, bringing over 125,000 patrons to Theatre Row annually.
BFA is seeking a part-time Associate Box Office Coordinator (ABC). The ABCs are responsible for handling window and phone sales as well as managing ticket printing and will call. Successful candidates are enthusiastic about patron services and ticketing, have a strong attention to detail, and are familiar with ticketing best practices.
This is a part-time, hourly, non-exempt position. ABCs report to the Box Office Coordinator. ABCs are typically scheduled for 16 to 28 hours per week, including evenings and weekends. This person must be available from Saturday from 12pm-8:30pm and Sunday from 12pm-5pm or 8pm depending on show schedule.
The Box Office is open to the public daily from 2:00pm-6:00pm for in person and phone sales; and from 2 hours before the first curtain until 30 minutes past the last curtain on days with performances. There are evening performances 6-7 days a week and up to 5 matinee days weekly.
Some holidays will be required.
All employees of BFA will be required to provide proof of vaccination (or provide a medical or religious exemption) to enter the building.
Responsibilities of the Box Office Associate include but are not limited to:
Selling and issuing tickets using the Spektrix system
Running will call for multiple shows nightly
Answering patron questions about the building, facilities, and current & upcoming productions
Maintaining filing system for the Theatre Row Box Office
Answering incoming phone calls for ticket purchases or customer service requests and processing accordingly.
Generating pre-set reports on Spektrix system
Providing customer service in a friendly yet expedient manner
Required Qualifications:
1-2 years of experience in ticketing, front of house, or a similar customer service role in either entertainment or hospitality
1 year of professional or educational experience working in theatre
Proven record of punctuality and attention to detail
Ability to work well under pressure while maintaining a friendly demeanor
Physical requirements include the ability to sit for multiple hours at a time, hear patrons over the phone, and lift up to 20lbs repeatedly.
Preferred Qualifications:
1-2 years of experience in a theatre box office
Familiarity with Spektrix
Familiarity working with third party ticket sellers such as Goldstar, TKTS, TDF, etc.
Experience working at multi-venue theatres
Pay: This position is paid $21 per hour and does not qualify for benefits.
To apply, please send cover letter and resume to: [email protected] with subject line “ABC Applicant: [Your Name]”. Resume and Cover Letter should each be one page or shorter and highlight applicant’s abilities in patron services. Please do not send a headshot. No calls will be accepted.
BFA is an equal opportunity employer. We do not discriminate in recruitment or employment on the base of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity or gender expression, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
Theater Row is a program of BFA. Building for the Arts NY, Inc. is a 501(c)3 non-profit organization incorporated in the State of New York. We expand access to the performing arts by providing creative space, learning opportunities, and hubs for artistic connection.
(www.bfany.org). As an organization we embrace the following core values:
Openness: Welcome the richness of perspectives across New York and nationally
Collaboration: Amplify a range of ideas and cultivate trusting relationships
Respect: Uphold authentic and consistent regard for the experiences, thoughts, and opinions of all
Impact: Drive meaningful change and celebrate moments of triumph
Creativity: Encourage and model pathways for innovative expression and exploration
For more information about our Mission, Vision and Values please visit us at https://bfany.org/about.
$21.00 – $21.00 per hour
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