Alaska 360 LLC
Skagway, AK
US

CONTACT NAME

Angela McCain

DESCRIPTION

***$16/hr regular wage, $1/regular wage hour worked end-of-season bonus when contract completed. Character Tour Guide / Support Staff are eligible for tips. Guides MUST be able to arrive in Skagway by April 23rd - Training begins April 25th, 2026; Contract End Date is Sept 30th, 2026. Subsidized housing is $300/month, double occupancy, deducted from the paycheck. Pets are not allowed in company housing.***

Position Brief

Alaska 360 is seeking energetic, engaging, and adventurous individuals to join our team of 1890s Costumed Tour Guides and Support Staff for the summer season in Skagway, Alaska. Alaska 360’s Costumed Tour Guides dress in period costumes and take on the personas of prospectors and other members of the 1898 Gold Rush community. As a Costumed Tour guide, you will bring the spirit of the 1890s to life! You’ll guide groups of 12-50 guests on an interactive gold rush experience filled with laughter, storytelling, and local history. This is a hands-on, high-energy role where creativity can shine.

General Responsibilities

Alaska 360 takes great care to train and maintain a professional and knowledgeable cast of characters to perform daily tasks and execute the company’s tour offerings for all guests who visit Alaska 360’s Dredge Town. When you are not leading tours, Costumed Tour Guides/Support Staff will assist fellow guides, support the Back of House (BOH) operations, perform tasks that help upkeep the operations of Alaska 360’s retail center and restaurant areas, and complete tasks to maintain the tour grounds. This position reports to multiple supervisors and managers throughout the day and is expected to carry out the company’s mission and represent the values of the company to the guests and to his/her colleagues. Costumed Tour Guides/Support Staff assume a persona from the Klondike Gold Rush era and work in period costumes.

Key Responsibilities and Accountabilities

• Welcome and retrieve guests from the assigned tour from the assigned cruise ship

• Works as a Dock Representative for their assigned tour under the supervision of Alaska 360's Operations Team with duties including interaction with guests, transportation companies and cruise ship employees

• Acts as a Costumed Tour Guide for their assigned tour, which may include components such as the White Pass train, the Gold Rush Training Camp, the Sixty Mile Dredge, the Campfire, and Gold Panning

• Provides support for Back of House (BOH) operations (gold panning, assaying of gold, and/or resetting of the BOH tour elements)

• Works in the retail area (mainly assaying gold) as an essential component of the tours

• Helps with maintenance and cleaning tasks throughout the day

• May assist in opening and closing tasks in the Retail Center and/Restaurant areas on a rotating basis. Tasks may include, but are not limited to, maintaining restrooms and general areas, providing inventory support, assembling snack bags, and other tour-focused supplies, etc

• Works daily with multiple supervisors, managers, and partners with other cast members

• Ensures a clean, clutter-free work environment

Educational Background

• High School Diploma or equivalent (GED)

• Degree or training in drama, theatre and/or education helpful

• Experience in sales, retail or hospitality a plus

• A high degree of knowledge about gold and Alaska through coursework and study is also a plus!

Professional Experience

• Experience in hospitality, education, theme parks or tourism- helpful

• Experience in sales or retail- a plus

• Experience in theatre, education, musical talent, juggling, storytelling, comedy, or other performing or public speaking- desired

• Love of history and a desire to inspire others to appreciate it- a necessity

Required Skills & Abilities

• Good interpersonal skills for daily interactions with individual guests and groups

• Eager to learn and have a growth mindset

• Strong presentation/acting skills. Comfortable speaking to groups between 12 and 50 guests

• Versatility - fulfill multiple rotating positions and transition quickly between the site segments

• Reliable, adaptable, and a great team player

• Commitment to making the guests’ experience a top priority

• Continued participation and interest in educational material relevant to Alaska, the Klondike Gold Rush, gold, and Skagway

• Ability to work as part of a team, including up to 40 employees

• Outgoing, friendly, and confident personality

• Ability to lift 40lbs throughout the workday

• Ability to stand and walk for an 8-hour workday

• Ability to work a full season (late April through early October)

Why You’ll Love It

• Become part of a company that values collaboration, development, and excellence and join a fun, creative, and supportive team

• Work in a challenging but very rewarding job in a fast-paced, high-volume environment with plenty of opportunities for growth

• Spend your summer in one of Alaska’s most breathtaking historic towns

• Perform outdoors and meet travelers from around the world

• Have access to low-cost quality company housing

• Gain public speaking, performance, and customer service experience

• Build memories—and friendships—that last a lifetime!

Join us this season for a rewarding experience in one of the most remarkable regions of the world.

DURATION

Apr 23, 2026 - Sep 30, 2026

SALARY

$17.00 – $17.00 per hour

APPLY ONLINE

https://www.coolworks.com/alaska-360/job-details/1302-costumed-tour-guide-support-staff

APPLY BY EMAIL

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