PROJECT ERIK
NY, NY
US

DESCRIPTION

Job Title: Box Office/Ticket Manager

Location: 57th and Broadway
Department: Box Office
Position Type: Full-time
Target Start Date: Beginning part-time March, 2025; moving to full-time in May/June, 2025
Salary: $70-80k/year

Position Summary:

The Box Office/Ticket Manager is responsible for overseeing the daily operations of the ticketing and Box Office services of an immersive, promenade-style musical attraction. This includes managing ticket sales for shows and events, handling customer service inquiries, ensuring a smooth guest experience, and supervising box office staff. The ideal candidate will have excellent organizational and communication skills, a strong customer service focus, and experience with ticketing systems and processes.

Key Responsibilities:

1. Ticket Sales Management:

• Oversee the sale of tickets for all events, both in-person and online, ensuring proper handling of transactions.

• Coordinate ticket pricing, promotions, and group sales with the marketing and events teams.

• Maintain accurate records of ticket sales and distribute reports as needed.

Box Office Operations:

• Supervise daily operations of the box office, ensuring efficient opening and closing procedures.

• Manage box office staff scheduling and ensure the team is trained on ticketing policies, customer service standards, and safety procedures.

• Address and resolve any technical issues with ticketing software, including troubleshooting and escalating to IT support when necessary.

• Along with General Management and Company Management, generating and enforcing a set of Standard Operating Procedures to govern box-office systems and provide reference for day-to-day Box Office operations.

Customer Service:

• Provide excellent customer service to patrons in-person, over the phone, or via email, answering inquiries related to ticket availability, event information, and refunds.

• Assist patrons with seating requests, special accommodations, and handling any customer complaints or issues in a professional manner.

• Process exchanges, refunds, and cancellations in accordance with venue policies.

Event Coordination:

• Collaborate with event coordinators, promoters, and marketing teams to ensure ticketing needs are met for each event.

• Provide on-site support during events, including managing will-call ticket pick-up and ensuring smooth entry for guests.

• Monitor and report on ticket sales progress and advise on sales strategies for high-demand events.

Inventory and Financial Oversight:

• Maintain an accurate inventory of tickets, ensuring proper stock levels and accounting for all ticket types; may also include merchandise management etc.

• Oversee cash handling procedures, ensuring that all transactions are recorded accurately and in compliance with financial policies.

• Assist with reconciling box office revenues after each event and prepare financial reports for accounting; may also include merchandise revenue

System Management:

• Ensure the ticketing system is up-to-date and functioning properly, including inputting event details, ticket tiers, and pricing.

• Maintain knowledge of ticketing trends and technology to ensure the venue stays competitive and innovative.

Staff Management:

• Assist in the identification of potential box office staff and work with General Management to hire and onboard box office staff; may also include merchandise staff

• Train, manage, and motivate box office staff, creating a positive and productive work environment; may also include merchandise staff

• Ensure all staff adhere to company policies, including attendance, dress code, and professional conduct.

Qualifications:

• Education: High school diploma or equivalent required; Bachelor's degree in business, communications, or a related field is preferred.

• Experience:

  • Minimum of 2-3 years in a box office or ticketing management role, preferably within a live events or entertainment venue.

  • Experience with ticketing software systems (e.g., LineUp, Ticketmaster, Tessitura) is a must.

• Skills:

  • Strong leadership and supervisory skills.

  • Excellent communication and interpersonal skills.

  • Ability to multi-task and work under pressure in a fast-paced environment.

  • Detail-oriented with strong organizational skills.

  • Knowledge of basic financial principles and cash handling procedures.

  • Fluent with technology and digital infrastructures

• Physical Demands:

  • Must be able to work flexible hours, including nights, weekends, and holidays, depending on event schedules.

  • Ability to lift and carry boxes and equipment as needed.

Preferred Qualifications:

• Experience in live entertainment or concert venues, and Broadway/Off Broadway venues.

• Being bilingual (Spanish/English) is a plus.

Working Conditions:

• Work in a dynamic, fast-paced environment, especially during high-traffic events.

• Interact with diverse groups of people, including patrons, performers, and staff

• Resumes can be sent to info@poto.nyc with the subject line: Box Office/Ticketing Manager - Last Name.

DURATION

Mar 31, 2025 -

SALARY

$70,000.00 – $80,000.00 per year

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57th and Broadway
NY, NY 10019