Box Office Representative
CATEGORY: Non-Theatrical
The Count Basie Center for the Arts
Red Bank, NJ
US
Job Details
DESCRIPTION
Position Description
The Count Basie Center for the Arts seeks a highly motivated, experienced, and team-oriented Box Office Representative to join our team. This is a part-time position and hours will vary based on the venue’s schedule. Box office representatives must be able to work days, evenings, and weekends.
Organizational Background
Founded in 1926, The Count Basie Center for the Arts creates shared educational, artistic, and community experiences that ignite curiosity, understanding, and joy. Its responsive, inclusive programming reflects the diverse spirit and aspirations of its patrons, students, artists, and staff, welcoming them to participate as their most authentic selves.
Over the last decade, the Basie Center organization has grown to include two performances spaces (the historic Hackensack Meridian Health Theatre and The Vogel), Basie Center Cinemas, community theatre company Phoenix Productions, and the Grunin Arts & Education Building, home to all Turner Academy of the Arts programming, including the Count Basie Center Conservatory of Music.
Job Description
Reporting to the Box Office Manager, the Box Office Representative handles customer interactions efficiently and professionally, assists with daily sales reconciliation, ticket account management and fulfillment, and guest services.
Key responsibilities are as follows:
· Demonstrate excellent customer service skills, respond promptly to customer inquiries, requests, and emails in a professional and friendly manner
· Have a working knowledge of both venue’s performances and Count Basie Center’s policies and services
· Handle guest accommodations and ADA Accessibility compliance as it pertains to ticket sales
· Handle tasks and special requests from the Ticketing Director and/or Box Office Manager in a timely manner
· Monitor and reconcile finances in Box Office at the end of shift
o Reconcile any issues between ticket sales, possible shortages or overages in cash drawers, chargebacks, etc.
· Pull lists and reports from ticketing system as needed
o Create reports and lists at the request of department heads
· Perform all tasks leading up to and during performances, including distributing Will Call tickets, processing in-person sales, and monitoring all inquiries and complaints from patrons
· Communicate with all Front of House staff to ensure the best patron experience and assist in resolving any seating or customer issues to the best of one’s ability
· Be available 30 minutes to an hour after a performance begins to assist patrons attending the event with inquiries and ticket purchases
Qualifications:
· Excellent customer service and communication skills
· Ability to efficiently and effectively resolve issues for customers, frequently, in a time-sensitive environment
· Outstanding written and verbal communications etiquette
· Excellent organizational skills with the ability to work in a collaborative environment
· Ability to efficiently process financial transactions and balance cash drawer
· Position requires the ability to accommodate a flexible schedule, including weekdays, evenings, weekends, and holidays, as well as being able to perform in a fast-paced, dynamic work environment
· Applicants must have availability to work a minimum of two shifts per week
· Previous experience with Ticketmaster, AXS, or Tessitura
This is a part-time, non-exempt position and includes eligibility to participate in the Basie’s 401(k)-retirement plan. The hourly pay rate is $16.48.
Interested candidates should apply on The Basie website at https://thebasie.org/jobs/ . No phone calls please.
DURATION
Apr 30, 2026 -
SALARY
$16.48 – $16.48 per hour