Seasonal Part-Time Visitor Services Representative | Playbill

 

Seasonal Part-Time Visitor Services Representative

CATEGORY: Non-Theatrical

Central Park Conservancy
New York, NY
US

Job Details

DESCRIPTION

Reports to: Associate Director of Visitor Services

Department: Public Engagement

Status:Part-time/Non-exempt

Duration of assignment: Approximately 21 weeks; April 2025 – October 2025

Must be available to work 20-25 hours per week, including flexibility on weekends. Schedules and shift times are determined based on facility/programming needs and will change week to week. Regular weekend work and holiday work is required; Visitor Services Representatives report to the following locations throughout Central Park; Belvedere Castle, Charles A. Dana Discovery Center, The Dairy Visitor Center and Gift Shop, Chess and Checkers, Columbus Circle Information Kiosk, Davis Center, North Meadow Recreational Center (summer only), and in-park pop up initiatives (summer only).

Note: This position is in-person (not a remote role).

Rate: $21/hour

About Central Park Conservancy

Central Park is one of the world's most famous and beloved public spaces. Designed by Frederick Law Olmsted and Calvert Vaux in 1858, the 843-acre Park was the country's first purpose-built public park and is a National Historic Landmark and a New York Scenic Landmark. The Central Park Conservancy, a private, not-for-profit organization, was founded in 1980 to rescue the Park, which had fallen into serious disrepair. Since then, the Conservancy has overseen the investment of over $1.6 billion in the restoration of the Park, which now hosts over 40 million visitors a year.

The Conservancy is one of the largest and most successful public private partnerships in New York City and is considered a major civic institution given its impact on the health and vibrancy of both the Park and the City. The Conservancy’s mission is to preserve and celebrate Central Park as a sanctuary from urban life. The City of New York has formally entrusted the care of the Park to the Conservancy which is responsible for every aspect of its care, including landscape maintenance, capital improvements, and the visitor experience. The Conservancy employs roughly 400 people and has an annual operating budget of $100 million.

Key Responsibilities

Best-in-Class Customer Service:

Proactively greet, assist, and engage Park visitors, in a professional and inviting manner

Enhance every person's visit to Central Park by providing detailed and accurate information and directions, and by interpreting the Park’s history, landscapes, design, features and programming

Manage lines and crowds consistently with an emphasis on safety

Respond to visitor inquiries via the phone, in person, and e-mail as needed

Engage visitors in conversation about the Conservancy and our role in maintaining Central Park

Promote Central Park Conservancy membership, tours, and various other ways people can support our mission

Help to maintain a safe, clean and welcoming Center; includes properly securing the Center each evening, reporting all safety issues to the appropriate personnel, monitoring proper use of Center throughout your shift, and participating in regular light cleaning

Facilitate individual and group orientation for visitor center related seasonal and non-seasonal programming (Fishing Program, Discovery Kits, Lawn Games, Board Game utilization Etc.)

Retail Sales:

Collaborate with the Retail Services team in relation to Central Park Conservancy merchandise

Sell Central Park Conservancy merchandise and support customers within the Park’s relevant Visitor Centers

Answer inquiries about merchandise, educate customers about products & influence purchasing decisions to help support Central Park

Restock merchandise & help maintain inventory

Operate registers, conduct monetary and credit card transactions, and generate sales reports as needed in alignment with the Central Park Conservancy’s cash handling procedures.

Assist in the processing, receiving and tagging of Central Park Conservancy merchandise as needed

Tours & Programs Support:

Sell tour tickets and promote the official tours of Central Park

Provide support to Park Patrons in need of assistancelocating tour starting locations

Assist tour check in and distribution of audio equipment, as needed; engage tour guests in visitor centers to encourage deeper engagement with the Conservancy and Central Park

Help to facilitate a variety of programs in and around the Visitor Centers including set up, staffing, and guest check in as needed

Actively engage with Visitor Center calendars and program schedules to assure readiness for events, programs and general visitation

Other Duties

Participate in on-going professional development opportunities and trainings

Perform general administration duties: answering phones, filing, statistics tracking, etc.

Actively communicate with Park visitors, colleagues, volunteers, Operations staff and other Park personnel as needed

Other duties as assigned

Qualifications

1-2 year(s) experience in frontline customer service, retail required and/or relevant experience

Interest in parks, landscape design, and /or tourism

A strong desire and enthusiasm to work with the public

A strong desire to learn about Central Park and the Central Park Conservancy

Ability to work productively as part of a diverse team of staff and volunteers

Ability to work in a team environment and independently

Enthusiasm for working in different locations throughout the Park based on staffing/coverage needs of the department

Strong verbal and written communication skills

Computer proficiency (Word, Excel, POS systems, use of an e-mail system, etc.)

Must be at least 18 years old; candidate should have a minimum of a high school diploma or GED

Ability to speak additional languages a plus

Other Requirements

This position occasionally requires lifting moderately heavy items (up to 30 pounds) and long periods of standing as well as walking to various locations throughout the Park as needed. Will sometimes be exposed to the elements such as rain, snow and extreme temperatures. Must comply with the policies of the Conservancy, including wearing a Central Park Conservancy-branded uniform, which will be issued upon hire, in a presentable and professional fashion.

Diversity, Equity & Inclusion

The Central Park Conservancy’s work is guided by the belief that Central Park, and all public parks, must be managed and actively protected as an inclusive and democratic space for all.

Working closely with our New York City partners, we will always strive towards creating and sustaining a sense of belonging for all visitors and advocating for equitable and accessible public use of the Park.

In service of this belief, we are committed to fostering a workforce and organizational culture that is as diverse as Central Park itself and the dynamic city it serves.

Safety Requirements

Establishment and maintenance of a safe work environment is the shared responsibility of this organization and employees at every level. The Conservancy will make every effort to assure a safe environment and be in compliance with federal, state, and local safety regulations. Employees are expected to obey safety rules and to exercise caution in all their work activities. Accordingly, employees should be aware of any hazards, which could cause an injury or accident (e.g., spills, obstacles in walkways, etc.). If an employee discovers a potential dangerous condition, he/she should alert other employees and notify his/her supervisor immediately.

DURATION

Apr 28, 2025 - Oct 31, 2025

SALARY

$21.00 – $21.00 per hour

HOW TO APPLY

APPLY ONLINE

https://centralparknyc.wd12.myworkdayjobs.com/en-US/Central_Park_Conservancy/details/Seasonal-Part-Time-Visitor-Services-Representative_JR100071

 X

Blocking belongs
on the stage,
not on websites.

Our website is made possible by
displaying online advertisements to our visitors.

Please consider supporting us by
whitelisting playbill.com with your ad blocker.
Thank you!