Central Park Conservancy
New York, NY
US
Reports to: Associate Director of Visitor Services
Department: Public Engagement
Status:Part-time/Non-exempt
Duration of assignment: Approximately 21 weeks; April 2025 – October 2025
Must be available to work 20-25 hours per week, including flexibility on weekends. Schedules and shift times are determined based on facility/programming needs and will change week to week. Regular weekend work and holiday work is required; Visitor Services Representatives report to the following locations throughout Central Park; Belvedere Castle, Charles A. Dana Discovery Center, The Dairy Visitor Center and Gift Shop, Chess and Checkers, Columbus Circle Information Kiosk, Davis Center, North Meadow Recreational Center (summer only), and in-park pop up initiatives (summer only).
Note: This position is in-person (not a remote role).
Rate: $21/hour
About Central Park Conservancy
Central Park is one of the world's most famous and beloved public spaces. Designed by Frederick Law Olmsted and Calvert Vaux in 1858, the 843-acre Park was the country's first purpose-built public park and is a National Historic Landmark and a New York Scenic Landmark. The Central Park Conservancy, a private, not-for-profit organization, was founded in 1980 to rescue the Park, which had fallen into serious disrepair. Since then, the Conservancy has overseen the investment of over $1.6 billion in the restoration of the Park, which now hosts over 40 million visitors a year.
The Conservancy is one of the largest and most successful public private partnerships in New York City and is considered a major civic institution given its impact on the health and vibrancy of both the Park and the City. The Conservancy’s mission is to preserve and celebrate Central Park as a sanctuary from urban life. The City of New York has formally entrusted the care of the Park to the Conservancy which is responsible for every aspect of its care, including landscape maintenance, capital improvements, and the visitor experience. The Conservancy employs roughly 400 people and has an annual operating budget of $100 million.
Key Responsibilities
Best-in-Class Customer Service:
Proactively greet, assist, and engage Park visitors, in a professional and inviting manner
Enhance every person's visit to Central Park by providing detailed and accurate information and directions, and by interpreting the Park’s history, landscapes, design, features and programming
Manage lines and crowds consistently with an emphasis on safety
Respond to visitor inquiries via the phone, in person, and e-mail as needed
Engage visitors in conversation about the Conservancy and our role in maintaining Central Park
Promote Central Park Conservancy membership, tours, and various other ways people can support our mission
Help to maintain a safe, clean and welcoming Center; includes properly securing the Center each evening, reporting all safety issues to the appropriate personnel, monitoring proper use of Center throughout your shift, and participating in regular light cleaning
Facilitate individual and group orientation for visitor center related seasonal and non-seasonal programming (Fishing Program, Discovery Kits, Lawn Games, Board Game utilization Etc.)
Retail Sales:
Collaborate with the Retail Services team in relation to Central Park Conservancy merchandise
Sell Central Park Conservancy merchandise and support customers within the Park’s relevant Visitor Centers
Answer inquiries about merchandise, educate customers about products & influence purchasing decisions to help support Central Park
Restock merchandise & help maintain inventory
Operate registers, conduct monetary and credit card transactions, and generate sales reports as needed in alignment with the Central Park Conservancy’s cash handling procedures.
Assist in the processing, receiving and tagging of Central Park Conservancy merchandise as needed
Tours & Programs Support:
Sell tour tickets and promote the official tours of Central Park
Provide support to Park Patrons in need of assistancelocating tour starting locations
Assist tour check in and distribution of audio equipment, as needed; engage tour guests in visitor centers to encourage deeper engagement with the Conservancy and Central Park
Help to facilitate a variety of programs in and around the Visitor Centers including set up, staffing, and guest check in as needed
Actively engage with Visitor Center calendars and program schedules to assure readiness for events, programs and general visitation
Other Duties
Participate in on-going professional development opportunities and trainings
Perform general administration duties: answering phones, filing, statistics tracking, etc.
Actively communicate with Park visitors, colleagues, volunteers, Operations staff and other Park personnel as needed
Other duties as assigned
Qualifications
1-2 year(s) experience in frontline customer service, retail required and/or relevant experience
Interest in parks, landscape design, and /or tourism
A strong desire and enthusiasm to work with the public
A strong desire to learn about Central Park and the Central Park Conservancy
Ability to work productively as part of a diverse team of staff and volunteers
Ability to work in a team environment and independently
Enthusiasm for working in different locations throughout the Park based on staffing/coverage needs of the department
Strong verbal and written communication skills
Computer proficiency (Word, Excel, POS systems, use of an e-mail system, etc.)
Must be at least 18 years old; candidate should have a minimum of a high school diploma or GED
Ability to speak additional languages a plus
Other Requirements
This position occasionally requires lifting moderately heavy items (up to 30 pounds) and long periods of standing as well as walking to various locations throughout the Park as needed. Will sometimes be exposed to the elements such as rain, snow and extreme temperatures. Must comply with the policies of the Conservancy, including wearing a Central Park Conservancy-branded uniform, which will be issued upon hire, in a presentable and professional fashion.
Diversity, Equity & Inclusion
The Central Park Conservancy’s work is guided by the belief that Central Park, and all public parks, must be managed and actively protected as an inclusive and democratic space for all.
Working closely with our New York City partners, we will always strive towards creating and sustaining a sense of belonging for all visitors and advocating for equitable and accessible public use of the Park.
In service of this belief, we are committed to fostering a workforce and organizational culture that is as diverse as Central Park itself and the dynamic city it serves.
Safety Requirements
Establishment and maintenance of a safe work environment is the shared responsibility of this organization and employees at every level. The Conservancy will make every effort to assure a safe environment and be in compliance with federal, state, and local safety regulations. Employees are expected to obey safety rules and to exercise caution in all their work activities. Accordingly, employees should be aware of any hazards, which could cause an injury or accident (e.g., spills, obstacles in walkways, etc.). If an employee discovers a potential dangerous condition, he/she should alert other employees and notify his/her supervisor immediately.
Apr 28, 2025 - Oct 31, 2025
$21.00 – $21.00 per hour
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