Ticketing and Business Intelligence Fellowship

 

Ticketing and Business Intelligence Fellowship

CATEGORY: Internship

John Gore Organization
New York, NY
US

Job Details

DESCRIPTION

THE JOHN GORE ORGANIZATION is the leading developer, producer, distributor and marketer of Broadway theatre worldwide. Under the leadership of theater producer and owner John Gore, its family of companies includes Broadway Across America, Broadway.com, The Broadway Channel, BroadwayBox.com and Group Sales Box Office. Its productions span Broadway, Off Broadway, London’s West End, Japan and 47 North American markets. It has won Tonys in every producing category as well as numerous other Drama League, Drama Desk and Olivier awards.
At The John Gore Organization, a diverse, inclusive, and equitable workplace is one where all employees feel valued and respected and all voices are valued and heard. We are committed to building a supportive culture where employees have equal opportunity for employment and advancement. We are committed to fostering, cultivating and preserving a culture of equity, diversity, access and inclusion.
We encourage all applicants to apply regardless of whether he/she/they meet(s) all of the qualifications for the role.
Black Theatre Coalition/Broadway Across America Fellow – New York City – Ticketing & Business Intelligence Location: New York City Hourly Rate: $15 Time Commitment: 20 hours per week, 14-week program term Eligibility: Fellowships are intended for BIPOC students who are current undergraduate juniors, seniors, or graduate students interested in pursuing a career in the business of entertainment.
Summary Fellowship program participant will become a vital part of the Ticketing and Business Intelligence teams, assisting in the strategy and tactical implementation of ticketing and data analysis for touring Broadway markets across the country, while also attending team meetings and shadowing professionals. Duties below will be complemented by a weekly Fellowship curriculum teaching the fundamentals of commercial theatre presenting. Job descriptions below are subject to change as program continues to develop prior to launch.
Duties and Responsibilities Business Intelligence • Assist with building and updating reports and resources including: o Building out and cleaning up visuals using Domo and Tableau o Formatting and populating analysis tools in Excel o Writing detailed documentation to help users understand and operate analysis tools
Ticketing • Assist with reporting, website management, and event-based quality assurance o Assist reporting team in compiling daily and periodic sales reports for Broadway Across America markets o Manage clean-up projects within ticketing database to establish and maintain accurate, usable data, including proper customer addresses, phone numbers, etc. o Review internal Ticketing training documentation for accuracy, and establish protocols to improve efficiencies o Assist local Ticketing Managers in checking prices, seat inventory, and other tasks related to the management of events and inventory on multiple ticketing systems o Review Broadway Across America website for all US & Canadian markets, looking for errors or inconsistencies and testing sales links. o Monitor and test website and ticket buying processes from start to finish, ensuring systems are working properly o Upload show art and images and maintain the management of engagement artwork via the ticketing system CMS. o Generate basic customer lists for distribution of sales & marketing materials o To attain a more holistic view of Broadway Across America’s relationship with its customers, a certain number of hours a week will be spent listening to live Customer Service calls and reporting back on learnings.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to: • Alternate sitting or standing at will • Use a keyboard • View a computer monitor screen
VACCINATION REQUIREMENT
All employees working in our offices or affiliated venues are required to obtain and maintain up-to-date COVID-19 vaccinations. Those (i) who are disabled or who have a qualifying medical condition that contraindicates a COVID-19 vaccination, or (ii) who object to being vaccinated on the basis of a sincerely held religious belief, observance or practice may request an exemption from the vaccination requirement.
Acknowledgement The above job description is not intended to be an all-inclusive list of duties and standards of the position. Employees will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
If you are interested in applying for this position, please fill out the application at BroadwayFellows.com.
Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.
EQUAL EMPLOYMENT OPPORTUNITY The John Gore Organization is an equal opportunity employer and affords equal employment opportunity to all applicants regardless of race, color, religion, gender, creed, national origin, age, disability, sexual orientation, veteran status or any other legally protected classification under local, state or federal laws.
HIRING PRACTICES The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification or position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
The John Gore Organization’s recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. The John Gore Organization may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.

HOW TO APPLY

APPLY ONLINE

https://www.broadwayfellows.com/