Ticket Services Representative | Playbill

Ticket Services Representative

CATEGORY: Administrative

Signature Theatre
New York, NY

Job Details



Signature Theatre, one of New York's leading off-Broadway theatres, is seeking passionate, articulate, outgoing, tenacious theatre-artists as callers for our Telefundraising Campaign.

Founded in 1991, Signature Theatre celebrates playwrights and gives them an artistic home, producing six to eight productions annually. In 2005 Signature began its groundbreaking Signature Ticket Initiative, providing affordable tickets to all of its productions. In 2012, Signature opened the Pershing Square Signature Center, the Frank Gehry-designed 75,000 square foot Center featuring three theatres, two rehearsal studios, a central, public lobby with a café and bookstore, as well as administrative offices.

Applicants from populations underrepresented in the theatre field and aligning with Signature Theatre’s institutional goals and priorities focused on playwrights, community and access are strongly encouraged to apply.

Signature is committed to Equity, Diversity, Inclusion, and Accessibility and welcomes candidates who have demonstrable experience advocating for underrepresented communities. Please read our commitment to creating a theatre focused on EDIA.

Position Summary:

Ticket Services Representative is a part-time position. The position is part of a team that represents the call center, concierge, and downstairs box office in the multi-venue facility. At this time, this position will be working remote and in person.

Responsibilities include, but are not limited to:

· Working remotely to answer voicemails and inbound busy phone queue to sell tickets and memberships with Tessitura ticketing system

· Selling tickets and answering questions at the downstairs box office in person

· Troubleshooting customer service issues at concierge and box office in person

· First line response for customer service inquiries

· Maintaining relationships with our loyal base of Members

· Responding daily to Ticket Services email inquiries

Desired Skills and Experience:

Candidates must have experience with ticketing systems in a professional capacity. Tessitura experience preferred. This is a part-time hourly position without benefits, working weekdays, weekends, and holidays.


This is a part-time hourly position without benefits, working weekdays, weekends, and holidays.

Salary $18.00/hour.

Application Instructions:

Please email a cover letter and resume, with references, to
[email protected]. Please type "Ticket Services Representative" in the subject line.

Adherence to all applicable New York State, New York City, and CDC public health and safety guidelines will be required of all employees.

All qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, citizenship, religion, gender, sex, sexual orientation, affectional preference, gender identity or expression, sexual and reproductive health decisions, pregnancy, disability, genetic predisposition, age, military or veteran status, marital or familial status, or any other protected characteristic, in accordance with applicable federal, state and local laws.

No phone calls, please.


May 23, 2022 -





*NOTE: Do not copy/paste the above email address as it is encoded with SPAM protection. Just click it to initiate an email from your preferred email client.


480 West 42nd Street
New York, NY 10036


Blocking belongs
on the stage,
not on websites.

Our website is made possible by
displaying online advertisements to our visitors.

Please consider supporting us by
whitelisting playbill.com with your ad blocker.
Thank you!