Floor Manager | Playbill

Floor Manager


New Haven

Job Details


Primary Function

The part-time Floor Manager assists in on-site event management for all patron/public areas with attention to excellence in customer service (internal and external), community building, and patron safety/security.

Additional Information

This is a part-time, hourly position. The average hours per week will vary dependent upon theatre activity, and can range anywhere from 0-15 hours.

Duties and Responsibilities

  • Supervises Usher Captains and volunteer staff during events (motivates, promotes safe and healthy environment, and communicates upwardly for discipline and recognition).

  • Arrives to shifts on time in the designated uniform. The designated self-provided uniform consists of black dress pants or a skirt, with a white shirt, black blazer, and a tie or scarf.

  • Communicates with House Operations Manager, and as needed, the Director of Operations regarding interaction with volunteers (i.e., ongoing training, changes to policies and procedure, kudos).

  • Serves as customer service liaison, using House Operations Manager and Box Office resources appropriately.

  • Supports special event needs by providing on-site reception/meeting/visiting merchandise services.

  • Reviews and communicates event and house specific information (run times, holds, programs, inserts, attendance, trouble seats, relocates, etc.) to event staff and volunteers during floor meetings.

  • Provides support to House Operations Manager regarding facility opening preparations, such as doors locked/opened, stanchions placed/removed, and staff placement.

  • Communicates and implements house opening and evacuation situations to all event staff in assigned area as directed by the House Operations Manager.

  • Protects the overall safety and security of the facility and all patrons by reporting and addressing suspicious or dangerous activity, using available security staff as necessary.

  • Handles accident situations, using first aid training and securing as much information as possible to complete a Shubert Incident Report. Notifies the House Operations Manager for assistance.

  • Reports building problems (HVAC, lighting, cleanliness, fixtures, room conditions, etc.), communicating either via internal radio for immediate needs or via identification on shift report for the House Operations Manager.

  • Clears and closes assigned location, communicating appropriately with the House Operations Manager.

  • Files appropriate event documentation. Provides ongoing communication to the House Operations Manager & the Director of Operations.

  • Stays informed and educated on policy and procedural changes through regular monitoring of email for Shubert communications and attendance at mandatory event staff meetings.

  • Responsible for peer training as applicable.

  • Provides a minimum of 50% availability for monthly shift openings.

  • Performs other duties as assigned

Knowledge, Skills and Abilities

  • Proficient communication skills.

  • Ability to remain calm and resolve challenges and/or requests in a fast-paced environment.

  • Ability to lift up to 50 pounds and stand for up to 4 hours.

  • Ability to work a flexible schedule.

Credentials and Experience

  • Prior customer service experience in a service-oriented environment.

  • Ability to maintain current certification in CPR/First Aid/AED/BBP.

CAPA's EEO Statement:

The Connecticut Association for the Performing Arts (CAPA) is an Equal Opportunity Employer. CAPA does not discriminate in its employment decisions on the basis of race, religion, color, national origin, sex, pregnancy, lactation status, gender identity or expression, sexual orientation, age, disability, veteran or military status, genetic information, or any other protected status.








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