Primary Responsibilities:

• • • Data gathering and analytics reporting
    • Compile and analyze performance data from various reporting tools (including Tessitura CRM, Brightcove Video Cloud, Google Analytics, and others)
    • Provide regular reporting updates to various Met departments as required
    • Monitor analytics data for ongoing awareness of overall business performance

• • • Provide direct email and occasional phone support to Met Opera on Demand subscribers, assisting with common questions, technical troubleshooting, record management in Tessitura, billing, and more

• • • Serve as point of contact for Student Access licensees
    • Manage licensee records and permissions in Tessitura
    • Facilitate contracts and renewals for all licensees in coordination with Met counsel, and coordinate with Met finance team on license fees and payments
    • Provide licensee usage data as requested
    • Organize Met participation at annual Music Library Association conference. Help prepare Met vendor presentation and materials and attend as a representative for the service.

• • • Create site graphics, compile metadata, and publish website content updates
    • Coordinate with Met editorial and graphics team on creation of editorial content and graphics to accompany new releases and live streams
    • Help facilitate and monitor live streams, and troubleshoot with customers as needed
    • Provide additional support to Met Media, Marketing, and Web Teams for the publishing of online media content.

• • • Help to develop and maintain promotional schedule to support new releases and live events, app launches, and special promotional campaigns
    • Facilitate creation of email blasts and printed materials, as needed, in coordination with Marketing, E-Marketing, Graphics, and other Met departments

• • Coordinate with various development teams in all phases of new projects and updates: design, technical implementation, testing, app submissions, and more

Skills & Qualifications

• • Familiarity with Customer Relationship Management (CRM) databases and tools; experience with Tessitura a plus
  • Familiarity with website management, Content Management (CMS) tools and software
  • Experience with MS Word, Excel, Power Point, and Outlook; familiarity with Photoshop
  • Strong organizational and project management skills
  • Excellent presentation, communication, and writing skills
  • Ability to multi-task
  • Interest in new and emerging streaming media technologies, platforms, and trends
  • Interest in opera and the arts preferred.