Community Relations Coordinator | Playbill

Community Relations Coordinator

CATEGORY: Administrative

Broadway Media
New York

Job Details

DESCRIPTION

Goal: Ensure customer satisfaction is delivered on a consistent basis

Broadway Media is a family-owned small business that’s driven by a mission to break down barriers in the Performing Arts industry. Through our products, partnerships, and advocacy, we create and provide resources that lead to a more empowered and creative industry; regardless of space, place, or budget.

The Community Relations Coordinator (or, as we call it, the “Production Coordinator") is a remote position and will only be scheduled 32 hours per week: Monday - Thursday from 08:00 a.m. - 4:30 p.m. Eastern Standard Time. The role is classified as Full Time and eligible for health benefits; however, the four-day work week and absence of commute time provides a work-life balance to focus on what matters most.

The overarching concept for the position of “Production Coordinator” is to serve as the first impression for a customer, be it by telephone call, video chat, or email. At Broadway Media, we’re not here to just sell products, we pride ourselves on being helpful resources/thought partners on our customers’ upcoming productions. It is for that reason that the job of “Production Coordinator” provides an impactful “first impression,” laying the foundation for the relationship that lies ahead.

While the role displays similarities to that of a receptionist, the term “receptionist” is passive by its very nature. It’s a holdover from when front office staff used to wait for the phone to ring or someone to walk in so they could “receive” the calls and visitors.

Although that was rarely the full extent of a receptionist’s job, changing the receptionist’s title to something like “Production Coordinator” has a way of turning any expectation of passivity into an expectation of action. The new title clarifies that the person who sits at the “virtual” front desk should be taking responsibility for designing an ideal visitor experience.

The Ideal Candidate

The ideal candidate should be able to complete daily responsibilities with limited supervision. It's crucial that these individuals are able to accomplish multiple tasks simultaneously in a fast-paced environment, while maintaining a professional and friendly demeanor with both internal staff and external customers. Our team is small, but effective, and we need someone who can learn quickly while proactively seeking out additional responsibilities.

Basic qualifications:

  • An outgoing and personable, customer-first attitude
  • Branding knowledge – The savviest candidates will understand that they are actually brand ambassadors, making sure that the company’s character is reflected in the customer experience
  • Language skills – Because they will be communicating so often with customers relaying information back and forth between the rest of the staff, the ability to write and speak clearly is paramount.
  • Customer service skills – Customer-focused mindset to ensure great customer service
  • Demonstrates adaptability - Candidates should demonstrate the ability to work independently and as part of a team.
  • Proficient use of computer skills

Preferred qualifications:

  • 2+ years in a customer service oriented role
  • Passion for theatre/experience in the secondary theatre market

Compensation

$34,320-$36,000/annual DOE
Medical, Dental, Vision, 401(k) with matching, Health Savings Account, PTO, Flexible Schedule, Remote

SALARY

$34,320.00 - $36,000.00 per year

HOW TO APPLY

APPLY BY EMAIL

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APPLY BY POSTAL SERVICE

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