New York, NY
BOX OFFICE MANAGER
POSITION AVAILABLE AT HARLEM STAGE
FOR IMMEDIATE HIRE
ABOUT HARLEM STAGE
Harlem Stage is one of New York City’s most vital performing arts centers. We celebrate the profound and indelible influence Harlem has had on American arts and culture. Hailed by The New York Times as “an invaluable incubator of talent” and boasting five MacArthur Genius Fellowship and two Pulitzer Prize awardees among our artistic family, Harlem Stage’s mission, for nearly 40 years, has been to bridge the rich and diverse artistic legacy of Harlem to contemporary artists of color. By fostering talent, commissioning works, and providing support, we allow visionary artists of color the space and freedom to explore and create new work that is innovative, relevant, and socially significant.
ABOUT THE POSITION
Reporting to the Senior Director of Digital Content and Marketing, the Box Office Manager is responsible for managing box office software, telephone, and in-person ticket sales, generating and analyzing sales reports, and maintaining the highest standards of customer service at Harlem Stage. The Harlem Stage Gatehouse is a performing arts center with 125 seats that hosts approximately 40 – 50 performances per year including Saturday performances.
RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO
Managing the box office at events, supporting patrons, as well as the operations team and front-of-house staff
Ensuring Harlem Stage patrons and guests receive exceptional customer service on the phone and in person
Meticulously managing customer ticket data and providing daily box office reports
Providing ticket and donation income reconciliation reports to the Finance team and Senior Management
Keeping abreast of, and offering insights and recommendations based on industry trends
Attending and providing updates at weekly meetings with the Marketing team and the Harlem Stage staff, including the latest box office sales
Maintaining and troubleshooting point-of-sales devices (ticket scanners, printers, etc.)
Creating targeted reports as requested by the senior management
Three to five years of Box Office experience required
Bachelor’s degree preferred
Data Nerd preferred
Familiarity with box office and CRM software programs preferred
Must be a fast and enthusiastic learner and contributor
Strong organizational, administrative, verbal, and written communication skills are a must
Ability to work late on performance nights (including Saturdays) usually until 9:30p is required
Must be proficient in Word, Excel, PowerPoint, and Google Workspace
Strong interpersonal, customer service and relationship-building skills are critical
Must manage tasks independently with strong attention to detail
Must be solution-oriented and proactively troubleshoot technical issues
The ability to problem-solve and manage customer inquiries and issues while maintaining composure is a must
SALARY AND BENEFITS
$65,000 annual salary
Friendly, Hybrid work environment
Harlem Stage is committed to diversity and especially encourages members of underrepresented communities to apply. It offers equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.
Learn more about Harlem Stage at www.HarlemStage.org
Please send a cover letter outlining how your experience is a fit for this position, and a resume, to Deirdre May, Senior Director of Digital Content and Marketing, at: [email protected]
Please put “Harlem Stage Box Office Manager” in the subject line of your e-mail application.
$65,000.00 – $65,000.00 per year
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