Box Office Manager | Playbill

Box Office Manager

CATEGORY: Administrative

New YOrk

Job Details


Renowned Off-Broadway not-for-profit theater seeks Box Office Manager to manage its sophisticated and robust ticketing operation (managed through Tessitura CRM). Reporting to the General Manager and supervising a part-time box office staff, main duties and responsibilities include:

  • Building season ticket packages, productions, pricing, benefits, promo codes, and more across the company’s season;
  • Maintain e-commerce site (managed via TNEW), including messaging and pricing rules;
  • Ensure superior customer service with members of box office and front-of-house staff across all channels (phone, email, web, and in-person);
  • Hire, train, and manage part-time box office staff as needed, including scheduling, customer service issues, and staff wage budget;
  • Process all house seat, company ticket, daily comp, and group sales orders prior to daily deadlines;
  • Assist Company and General Management staffs in monitoring ticket sales and availability on a daily and weekly basis;
  • Support Audience Services Manager to ensure timely response to ticketing issues and refunds as needed;
  • Collaborate with finance team in revenue reconciliation of ticking, gifts and subscriptions;
  • Handle phone and window sales when part-time staff is not available, including occasional weekend shifts as needed;
  • Execute other duties as assigned.

Demonstrable knowledge of Tessitura CRM is required; Prior experience managing part-time staff and box office operations is strongly preferred. HTML and CSS knowledge is a plus.

Salary: $55,000

Additional compensation includes medical, health, vision, term life & accident coverage, flex saving and health reimbursement accounts, 403b retirement plan, paid time off and more!

To apply: Send cover letter and resume to:

This organization is an Equal Opportunity Employer with a strong commitment to employing a diverse workforce. Facilities are ADA compliant. Vaccination required for hire.





*NOTE: Do not copy/paste the above email address as it is encoded with SPAM protection. Just click it to initiate an email from your preferred email client.



Blocking belongs
on the stage,
not on websites.

Our website is made possible by
displaying online advertisements to our visitors.

Please consider supporting us by
whitelisting with your ad blocker.
Thank you!