ASSiSTANT FRONT OF HOUSE MANAGER
Théâtre XIV / Company XIV / AMDM Productions
Théâtre XIV seeks a savvy, energetic and detail-oriented individual to execute a finely choreographed service experience. Assistant Managers help lead a team composed of Maître D’s, performer-ushers and performer-bartenders. Leading candidates love service and will have dynamic experience in hospitality and management.
ABOUT THÉÂTRE XIV
Théâtre XIV, the home of Company XIV, is a 175-seat boutique venue in Bushwick, Brooklyn, where service is an extension of performance in a highly choreographed patron experience. Théâtre XIV offers a food and beverage program for patrons including themed cocktails, champagne, absinthe and a selection of treats. Additional cocktail and food pairings are served to VIP patrons.
ABOUT COMPANY XIV
Company XIV fuses burlesque, circus, opera, dance, theater and decadent design to create one-of-a-kind theatrical experiences inspired by the court culture which flourished under the reign of Louis XIV. Founded by Artistic Director Austin McCormick in 2006, the company produces 360-degree immersive productions at Théâtre XIV. XIV’s commitment to pushing boundaries is unparalleled, creating immersive and genre-defying Baroque Burlesque productions including Queen of Hearts, Cinderella, Nutcracker Rouge and Seven Sins.
Company XIV celebrates human diversity and encourages all qualified candidates to apply, including LGBTQIA+, people of color, immigrants and people with disabilities.
Execute Founder / Director’s vision for audience experience
Promote values of generosity, service and fantasy
Proactively identify solutions before they are “problems”
Execute and enforce Department of Health compliance
Document and report POS glitches, research and troubleshoot solutions
Become an expert in each Maitre D’ role
Provide support and step in to support FOH staff wherever needed
Train and nurture incoming FOH staff
Work 2-4 Maitre D’ shifts per week, with responsibilities including:
-Provide exceptional customer service
-Liaise with Stage Management
-Print tickets, will call lists & sales reports
-Arrange audience seating & tables
-Assemble & set pre-ordered food, beverages & gifts
-Process walk-up ticket sales
-Process seat upgrades
-Proactively deescalate intoxicated guests, resolve seating conflicts & troubleshoot other patron issues
-Enforce house rules including noise & photography regulations
-Manage late seating
-Bartend as needed
-Open & pour champagne for guests
-Deliver VIP food items
-Open & close curtains as needed
-Bus, clean & polish glasses
Perform additional end-of-night responsibilities including:
-Review FOH checklists with staff at the end of each shift
-Log employee hours and enter tip pool figures
-Draft incident reports
-Remit nightly FOH report
Help maintain cleanliness of the facility (with support from Maitre D’s and porters)
Attend bi-weekly management meetings
Attend performance rehearsals as needed
Attend Box Office and other trainings as needed
Consistent and enjoys checking things off the list
Meticulous, observant, present
Leads by example
Positive, energetic, enthusiastic
Candidate must have a genuine love for providing exceptional customer service
Bar and/or restaurant management experience preferred
Serving and/or bartending experience preferred
Stage management experience a plus
New York State Health Protection Card required
Must be able to lift and carry 40-lb boxes repeatedly
Experience with G Suite (Google Drive, Sheets, Calendar, etc.) preferred
Experience with Square a plus
Assistant Managers are expected to work 2-4 shifts per week. Performances are typically scheduled Thursdays - Sundays with exceptions during peak season when there may be up to 8 performances per week. Shift Lead may be expected to work doubles, Thanksgiving, Christmas Eve, New Year’s Eve and other holidays.
To apply, please send a brief cover letter and PDF resume to [email protected] with “FOH ASSISTANT MANAGER” as the subject.
Oct 15, 2022 -
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