Assistant Box Office Treasurer | Playbill

Assistant Box Office Treasurer

CATEGORY: Administrative

Reno Productions, Inc. dba Westside Theatre
New York, NY


Dalton Zogleman

Job Details


The Westside Theatre, a commercial Off-Broadway Theatre, seeks applicants for a full-time position as Assistant Box Office Treasurer beginning in June. The Westside Theatre operates as a fully vaccinated workplace.

The Assistant Box Office Treasurer is often the first face a patron sees at the Westside Theatre. Excellent customer service and communication skills are a necessity. This position reports to the Head BO Treasurer, and works closely with other front of house staff, production staff, and WST administration. Schedule has some flexibility, but does include evenings, weekends, and some holidays.

Responsibilities include:
-Efficiently communicating information about current and future productions to patrons, including: show descriptions, ticketing policies and prices, and ADA accessibility for both theatres
-Processing tickets through the Telecharge STAR System, including single ticket sales, group sales, company house seat, and other requests
-Responding to audience questions and concerns, troubleshooting, and resolving customer service issues with patrons
-Working with Shubert Ticketing for technical support, as well as to troubleshoot ticketing issues and requests for cancellations, exchanges, and past dates
-Taking initiative in communication with Head Treasurer, company management and administration; making note of any ticketing incidents or issues
-Assisting Head Treasurer with the building and activation of marketing codes, prepping each night’s performance, and other additional box office responsibilities as necessary
-Working with Head Treasurer and Company Manager to audit and finalize each performance, providing all necessary sales reporting
-Maintaining the box office bank for cash sales and auditing at the end of each day for accuracy
-Liaising with artists, guests of administration, production staff, messengers, etc. upon their entry to the theatre
-Other duties as assigned by Head Treasurer, Operations Manager, or General Manager

Applicants must be self-motivated, calm under pressure, forward-thinking in customer service and communication, and collaborative. The ideal applicant will have previous box office and/or front of house experience, attention to detail, discretion and diplomacy, experience handling cash, proficiency in computerized programs (including Microsoft Office and G Suite), and a sense of humor. Previous experience with a computerized ticket system, especially the Telecharge Star System, is preferred.

The Westside Theatre is an Equal Opportunity Employer, without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age, and strongly encourages the application of underrepresented groups within our industry for this position.

The current regular schedule for this position is Tuesday-Saturday, and is paid at a rate of $750/week (40-hours). Full-time benefits include paid time off and health insurance (currently fully covered by the employer). Please send resume and a brief cover letter to [email protected]. PDF format preferred. Please include “ASSISTANT BOX OFFICE TREASURER” and your name in the full subject line. No phone calls please.


May 28, 2024 -


$750.00 – $750.00 per week



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