The Westside Theatre, a commercial Off-Broadway Theatre, seeks applicants for a position as Assistant Box Office Treasurer, beginning immediately.

The Assistant Box Office Treasurer is often the first face a patron sees, and is responsible for assisting in the day-to-day operations of the box office. As such, employees are responsible for exhibiting a professional and personable demeanor. The position also requires the employee to have a demonstrated aptitude for detail and accuracy, as well as solid customer service skills. The Assistant Box Office Treasurer reports directly to the Box Office Treasurer, and works closely with other front of house staff, production staff, and WST administration.

This is a part-time position, generally at 25 hours each week. While the schedule has some flexibility, it does include evenings, weekends, and some holidays. The Westside Theatre operates as a fully-vaccinated workplace.

Responsibilities include:

-Processing tickets through the Telecharge STAR system, including single ticket sales, group sales, company house seat orders, and other ticket requests

-Responding to audience questions and concerns, independently troubleshooting and resolving customer service issues with patrons while keeping record of any ticketing incidents or issues

-Maintaining initiative-taking communication with theatre administration, production general- and company-management, and fellow box office personnel

-Working with Shubert Ticketing to troubleshoot ticketing and equipment issues

-Authorizing requests for ticketing refunds, exchanges, or past dates as appropriate

-Having a thorough understanding of and enforcing theatre and production ticketing policies

-Maintaining the box office bank for cash sales and auditing at the end of each day

-Working with the company managers to audit and finalize each performance, providing all necessary sales reporting

-Building and activating marketing codes, price adjustments, and other back-end work within the STAR system

-Effectively communicating information on current and future productions to patrons, including show descriptions, ticket policies and prices, and ADA accessibility for both of our theatres

-Working closely with other front of house staff, production staff, and theatre administration, granting admittance to backstage areas and receiving deliveries

-Other duties as assigned by Box Office Treasurer, General Manager, or Operations Manager

Applicants must be self-motivated, calm under pressure, forward-thinking in communication and customer service, and collaborative. The ideal applicant will have previous box office and/or front of house experience, attention to detail, discretion and diplomacy, experience handling cash, proficiency in computerized programs (including Microsoft Office and G Suite), and a sense of humor. Previous experience with a computerized ticket system, especially the Telecharge STAR system, is preferred.

The Westside Theatre is an Equal Opportunity Employer, without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age, and strongly encourages the application of underrepresented groups within our industry for this position.

Part-time employees can expect to work 20-25 hours per week. The current standard schedule includes Fridays, Saturdays, and Sundays. The position is paid at a rate of $20/hour.

Please send your resume and a brief cover letter to [email protected]. PDF format is preferred. Please include “ASSISTANT BOX OFFICE TREASURER- PART TIME” and your name in the full subject line. No phone calls please.